topic Re: Horrible terrible company. in Broadband & Landline

Horrible terrible company.

Pleaty80 — Wed, 12 Oct 2022 12:47:12 GMT

What a horrible money grabbing company you are. A nightmare to deal with. I would rather not have a contact or phone than have to deal with EE again. Shame on you and sort yourselves out.

Re: Horrible terrible company.

Chris_B — Wed, 12 Oct 2022 12:52:29 GMT

@Pleaty80 And you don’t say what that issue is.

Re: Horrible terrible company.

Schockwave — Wed, 12 Oct 2022 12:56:51 GMT

@Pleaty80 , you really need to give us more information if you want answers, so that we can help you. I have personally not had any with EE, and this here is not customer service, but a public forum, where we all try to help each other. It is also up to you to decide whether you want to deal with EE again.

Re: Horrible terrible company.

Pleaty80 — Wed, 12 Oct 2022 13:01:52 GMT

Ah were to start. Promising to change my number over if we went with EE broadband and landline. Changing the number. Taking 3 months to sort with no broadband and no phone line ( a business phone line btw) charging us for said 3 months then washing there hands of it all so had to go back to BT to get my old number back.
Dragging there feet to port my number over to a new contract so they could get another months payment out of me. As I said a money grabbing horrible company.

Re: Horrible terrible company.

Schockwave — Wed, 12 Oct 2022 13:06:13 GMT

@Pleaty80 , quite frankly never had this, but then I have been a customer since the day of Orange. You would have needed to speak to them as that does not seem right to take that long, but could also be down to Open Reach, as they have to go to the box to do the change over, possibly.

You should receive a refund from them, otherwise please contact broadband team, billing department.

Re: Horrible terrible company.

James_B — Wed, 12 Oct 2022 14:10:46 GMT

Hi @Pleaty80,

Welcome to the EE Community.

I'm sorry to hear of the issues you experienced with your Broadband connection and number transfer.

Have these issues been resolved? If they haven't, I'd be happy to put you in touch with our Customer Care Team.

James