topic Re: Adding BB to the app in Broadband & Landline

Adding BB to the app

Lauramunoz — Sat, 08 Oct 2022 14:38:17 GMT

I just got my BB installed yesterday. I have been trying ever since to add it to my EE app but it keeps telling me something gone wrong from our side try again later. What’s wrong?

Re: Adding BB to the app

XRaySpeX — Sat, 08 Oct 2022 15:04:14 GMT

It wants your personal details as already registered with EE & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.

I wouldn't do it thro' the app but your online MyEE.

Re: Adding BB to the app

Lauramunoz — Sat, 08 Oct 2022 15:11:28 GMT

Nothing wrong with my details as it does send me a message to my phone number after verifying this and even though I put the code it still not work

Re: Adding BB to the app

Leanne_T — Sat, 08 Oct 2022 15:28:34 GMT

Hi @Lauramunoz

If you are getting an error message, please give us a call on 150 and the team will help you get this added 🙂

Leanne.