topic Re: Replacement Router Suggestions in Broadband & Landline

Replacement Router Suggestions

lukehook — Fri, 01 Jul 2022 13:18:26 GMT

Hi all,

I've recently been set up with Full Fibre FTTP Broadband through EE. I work from home and however have since noticed that I can no longer connect to my work computer remotely (via VPN) as I have been able to do previously. I've looked through this forum thoroughly and have find multiple people with the same issue that is (regardless of EE's denial) an issue with the SmartHub routers they provide.

I therefore wish to replace the router with one of my own but have a couple of questions.

1) Does anyone have a reasonably priced suggestion for an alternative that would work with the FTTP set up I have (I assume any router will do with this setup as I don't believe there is a requirement for VLAN)

2) I have a mesh network of BT WholeHome wifi disks that handle the wi-fi network so it's not actually a requirement to have wifi built in

3) Once I have a new router, where do I source the information required to set this up. I believe there always used to be a username (email?!?) and password that was required to set up any new router (or is this passed down through the line?)

Thanks in advance for any assistance you can provide.

Re: Replacement Router Suggestions

Schockwave — Fri, 01 Jul 2022 13:34:22 GMT

Hello @lukehook ,

Welcome to the community,

I have always used Netgear routers, you may want to take a look there.

If you do not have your username and password, you should find those on the box itself, I believe, otherwise you may have to ring customer service.

Re: Replacement Router Suggestions

XRaySpeX — Fri, 01 Jul 2022 13:50:03 GMT

Practically any router-only will do such as this TP-Link AC1200 Dual-Band Gigabit Wi-Fi Router (or better) from Amazon, which is proving popular with those wishing to replace the EE SH.
.
In Home Broadband settings you'll find almost everything you need to set up your own router.

Re: Replacement Router Suggestions

lukehook — Fri, 01 Jul 2022 14:06:55 GMT

Thank you both so much both for your help. Really useful recommendations. I’ve gone with the TP-Link.

Thanks again

Re: Replacement Router Suggestions

Schockwave — Fri, 01 Jul 2022 14:10:30 GMT

@lukehook , glad we could help and thank you for coming back and letting us know, hope that resolves your problems.

Re: Replacement Router Suggestions

XRaySpeX — Fri, 01 Jul 2022 14:21:28 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: Replacement Router Suggestions

cluthab — Thu, 06 Oct 2022 12:43:39 GMT

I was issued with a new BT router a few weeks ago when our ee broadband contract was renewed.
There is no improvement to my WiFi speed and no discernible change apart from regularly having to pause my Surfshark vpn in order to open sites, like this one! Although I logged into ee page without pausing vpn.
Why would ee tell me to use this bt router when the original was fine?

+ I can’t get any advice on sending back the old router.

Re: Replacement Router Suggestions

XRaySpeX — Thu, 06 Oct 2022 13:08:38 GMT

@cluthab : Which BT router? Which EE router did it replace?

Re: Replacement Router Suggestions

SBarwell75 — Sat, 27 Sep 2025 10:50:14 GMT

Hi. I have a smart hub plus on full fibre that is faulty. I’m being told I’ll have to wait 5 days. I work from home and can’t do this so was going to order a generic router. How do I get the details to set up the new router and is there any that could be recommended off Amazon please?

Re: Replacement Router Suggestions

JimM11 — Sat, 27 Sep 2025 11:01:57 GMT

@SBarwell75 Most new will work on an ONT FF connection! Troll the Forum to see! Hope you are sure that the EE Router is the issue!

How Do I Use My Own Router for EE Home Broadband? | Broadband Help | EE

Re: Replacement Router Suggestions

SBarwell75 — Sat, 27 Sep 2025 15:01:49 GMT

Thanks Jim. It definitely is the router. It can’t be found by any device and keeps resetting itself.

Re: Replacement Router Suggestions

JimM11 — Sat, 27 Sep 2025 15:10:02 GMT

@SBarwell75 No problem just incase you where not aware off the EE Smarthub+ PSU failures going on currently over the last six months or so!

Hub not connecting. - The EE Community