topic Smart hub flashing green in Broadband & Landline

Smart hub flashing green

Schnid — Tue, 04 Oct 2022 20:27:11 GMT

Happily watching a YouTube documentary, then all of a sudden video stops, the hub starts flashing green. Not aqua, not yellow, fully green about once a second. Any ideas?

Re: Smart hub flashing green

XRaySpeX — Tue, 04 Oct 2022 20:32:37 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Smart hub flashing green

Schnid — Tue, 04 Oct 2022 20:39:33 GMT

Joined yesterday, long standing EE mobile customer.

I can’t log into the router as it’s not even showing up as a viable option to connect to to get on the internet, was working fine until about 1900hrs

ADSL BB I think? It plugs into the phone socket on the wall.

I don’t have a landline handset or landline account

Re: Smart hub flashing green

XRaySpeX — Tue, 04 Oct 2022 22:12:32 GMT

From any device connected to the router, Login to your EE SH at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

Re: Smart hub flashing green

Schnid — Tue, 04 Oct 2022 22:10:49 GMT

Tried that. It is not connecting. Even through Ethernet. There is no internet connection.

there is no local network, it is purely flashing green. No wireless, no wired, no nothing. Just flashing green. Which it isn’t meant to be able to do according to the booklet and this website.

Re: Smart hub flashing green

Schnid — Tue, 04 Oct 2022 22:14:27 GMT

I mean if I’d ordered a green flashing box it would be great. However it doesn’t actually connect to the internet which is pretty much it’s only job

Re: Smart hub flashing green

Schnid — Tue, 04 Oct 2022 22:26:51 GMT

It also doesn’t matter what I plug into it or out of it. Broadband cable, Ethernet cable, nothing interrupts the green flash. If only the power is plugged in, green flash, reset button? Green flash, only way it changes is if I unplug or turn the power off with the button on the back.

Re: Smart hub flashing green

James_B — Wed, 05 Oct 2022 07:49:57 GMT

Hi @Schnid,

Welcome to the EE Community. 🙂

Are you still seeing the same issue this morning?

James

Re: Smart hub flashing green

Schnid — Wed, 05 Oct 2022 13:55:57 GMT

Yes mate, it’s still sat there happily flashing green

Re: Smart hub flashing green

James_B — Wed, 05 Oct 2022 14:15:30 GMT

Hi @Schnid,

Please get in touch with Technical Support so a member of the team can take a look at this issue for you.

They'll be happy to help.

James

Re: Smart hub flashing green

Darran — Sat, 28 Dec 2024 21:33:31 GMT

Hi, can I ask what resolved this for you? My dad’s having the exact same issue on his EE Smart Hub Plus.

Re: Smart hub flashing green

bobpullen — Mon, 30 Dec 2024 19:36:38 GMT

@Darran - this is a really old thread but to offer some advice: -

If the LED on your Dad's hub is flashing green then it's not a good sign. I would suggest first and foremost that he attempt a factory reset by holding something into the reset pinhole at the rear of the hub for 15 seconds or so (whilst powered up).

If that doesn't help, then have them get in touch with the helpdesk as a perpetually flashing green LED can be an indication of hardware failure. If so, the kit might need replacing.