topic Re: EE fibre broadband activated but no router delivered! in Broadband & Landline

EE fibre broadband activated but no router delivered!

Jamie6767 — Mon, 03 Oct 2022 01:08:15 GMT

My broadband has been activated, however I have not yet received my router. Assuming this is down to the postal strikes. This was sent last Wednesday, I’m surprised this was not anticipated and another courier used. I’m now left with no broadband for who knows how many days, working from home.
Not a good start to my EE broadband experience.

Re: EE fibre broadband activated but no router delivered!

XRaySpeX — Mon, 03 Oct 2022 01:14:25 GMT

How do you know it's been activated? Have you had a msg from EE that it's gone/going live? Was that for today? If so, it could be any time up to midnight & there's still time to receive the router in the post.

Have you another router you could use?

Re: EE fibre broadband activated but no router delivered!

Jamie6767 — Mon, 03 Oct 2022 01:20:11 GMT

I had the activation email and my sky broadband has now been disconnected. Yes it was supposed to go live from the 3rd Oct.

It could be delivered today however going by the tracking updates I highly doubt it.

Re: EE fibre broadband activated but no router delivered!

XRaySpeX — Mon, 03 Oct 2022 01:21:55 GMT

There's no tracking on Royal Mail deliveries.

Re: EE fibre broadband activated but no router delivered!

Jamie6767 — Mon, 03 Oct 2022 01:22:38 GMT

There is.

Re: EE fibre broadband activated but no router delivered!

XRaySpeX — Mon, 03 Oct 2022 01:28:19 GMT

Not the way EE send them.

Re: EE fibre broadband activated but no router delivered!

Jamie6767 — Mon, 03 Oct 2022 01:31:00 GMT

It’s been sent Royal Mail tracked 48 and they have provided the tracking number.

Re: EE fibre broadband activated but no router delivered!

XRaySpeX — Mon, 03 Oct 2022 01:37:18 GMT

OK!

Re: EE fibre broadband activated but no router delivered!

BigHaze — Sun, 09 Oct 2022 14:10:25 GMT

Hello I'm having the same issue I ordered mine last Wednesday and I had a text message off the royal mail today saying its out for delivery and now I get another text saying incorrect address amd I've double checked its the correct address and it was already out for delivery so I don't understand why I have not received My Box my internet had been on since the 6th and I can't even use it such a joke

Re: EE fibre broadband activated but no router delivered!

Leanne_T — Sun, 09 Oct 2022 14:45:48 GMT

Hi @BigHaze

Have you reported this to our Broadband Care team to get this looked into?

You can call us on 0800 079 8586.

Leanne.

Re: EE fibre broadband activated but no router delivered!

BigHaze — Sun, 09 Oct 2022 14:51:32 GMT

No it yet I have rang up royal mail the delivery service they used and they had an issue and sending it back to the sender but that's their issue not mine they couldn't find the right address even tho they had the correct one I'm just really upset I've still not had my broadband

Re: EE fibre broadband activated but no router delivered!

XRaySpeX — Sun, 09 Oct 2022 15:29:09 GMT

@BigHaze : When is you BB going live? You must have over a week to sort it out. Do you have a compatible router to use?

Re: EE fibre broadband activated but no router delivered!

BigHaze — Sun, 09 Oct 2022 18:20:22 GMT

my broadband is already live i had the email to say its been activated but i have still not got my router yet ive been waiting nearly a week now

Re: EE fibre broadband activated but no router delivered!

Leanne_T — Mon, 10 Oct 2022 07:19:30 GMT

Hi @BigHaze

Please give us a call and the broadband team will see what they can do to help.

Leanne.

Re: EE fibre broadband activated but no router delivered!

Bradley69 — Wed, 02 Oct 2024 20:18:28 GMT

I am waiting as well it takes the **bleep** are you have been waiting since 24th of September and they come back to me every time oh it'd be with you in three days and never here it's a joke

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