topic Re: Contacting EE in Broadband & Landline

Contacting EE

iamwhatiamee — Sun, 02 Oct 2022 13:57:41 GMT

I’m experiencing issues with my broadband at present and the EE automated service is asking for a mobile number which I don’t have; I only have broadband with EE, my mobile is with another provider. How do I contact EE? Thanks

Re: Contacting EE

XRaySpeX — Sun, 02 Oct 2022 14:05:41 GMT

What issues are you having with your Home BB?

Are you texting HELP followed by your landline number to 60071 to use the EE automated service? That should only text you back on the no. you texted from.

Re: Contacting EE

iamwhatiamee — Mon, 03 Oct 2022 08:00:18 GMT

Thanks for you reply XRaySpeX. Since Saturday the broadband light on my router has been turning/flashing red followed by the internet light. There appears to be no rhyme or reason to it. I understand other users in my area are having a similar issue.

I'll give the automated service another go although at present I don't have a phone plugged into my landline and am having difficult locating the number.

Re: Contacting EE

XRaySpeX — Mon, 03 Oct 2022 08:03:32 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Contacting EE

iamwhatiamee — Tue, 04 Oct 2022 15:59:59 GMT

Hi XRaySpeX,

I managed to locate my number and tried the Diagnostics bot again on 60071. They have identified an issue and are investigating further.

Thanks for your replies

Re: Contacting EE

XRaySpeX — Tue, 04 Oct 2022 16:05:43 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.