topic Re: Connectivity issues in Broadband & Landline

Connectivity issues

Dennis66 — Fri, 30 Sep 2022 07:20:30 GMT

We cannot connect to our Wordpress admin page and we've been advised that there are connectivity issues on the trace from our computer to the server’s IP.

Can this be checked please?

Re: Connectivity issues

XRaySpeX — Fri, 30 Sep 2022 07:44:13 GMT

What is the URL of your Wordpress admin page?

Re: Connectivity issues

Dennis66 — Fri, 30 Sep 2022 08:04:19 GMT

https://lynnehenderson.co.uk/wp-admin/

Re: Connectivity issues

XRaySpeX — Fri, 30 Sep 2022 08:11:53 GMT

Can you get to the Username/pwd page as I can or is it going wrong after you login?

Re: Connectivity issues

Dennis66 — Fri, 30 Sep 2022 08:15:41 GMT

We've just moved the site from Siteground to Hostinger, and whilst it looks like we are logged in we are unable to make any changes to the site.

I've been working with Hostinger suport and they are able to access and work on the site, but we can't connect to make any changes.

Re: Connectivity issues

XRaySpeX — Fri, 30 Sep 2022 08:22:08 GMT

What happens when you try to make changes? Any error msg?

Have your tried another browser &/or cleared cache & cookies?

Re: Connectivity issues

Dennis66 — Fri, 30 Sep 2022 09:04:04 GMT

Hostinger have been able to make changes to the site, but we cannot see the changes, eben after clearing cache & cookies and logging in with a different browser.

Re: Connectivity issues

Dennis66 — Fri, 30 Sep 2022 11:53:36 GMT

Hostinger have offered to move the site to a different server, but thought I'd see if EE can fix the connection issue first.

Re: Connectivity issues

Dennis66 — Fri, 30 Sep 2022 12:27:23 GMT

Hi XRaySpeX,

Is that the end of the help? If so, I'll ask Hostinger to move the site to a different server to see if that works.

Re: Connectivity issues

XRaySpeX — Fri, 30 Sep 2022 12:42:17 GMT

What, if any, error msg or symptoms are you getting?

Could it be a permissions issue on the site? When another, an admin, makes changes to a user's objects, they could well take over ownership of those objects with full admin permissions while removing the user's permission to write those objects. A bit like Windows!

There could be many others who might jump in.

Re: Connectivity issues

Dennis66 — Fri, 30 Sep 2022 12:50:02 GMT

Well, we had a connection error with the Jetpack plugin - for us it wouldn't connect to complete the setup. Hostinger went in and installed the plugin (they sent screenshots to prove it) to show it was working perfectly. However, when we log into the admin page it still shows the error!

It was like us and Hostinger were looking at different admin pages.

After digging around Hostinger found that our computer couldn't connect to their hosting server, assuming that EE are blocking access, so we can't make any changes to the website.

Either EE have to unblock access to the Hostiger server or Hostinger have to move the site to another server which, hopefully, EE can access.

Re: Connectivity issues

Dennis66 — Fri, 30 Sep 2022 13:19:10 GMT

I don't think it's a permissions issue, much more likely to be a connection problem. As the Hostinger helper said, the traceroute from the server to your IP is not completed, so ping can’t be passed....

Basically I need to make sure that EE haven't blocked access to Hostinger. How do I find that out?

Re: Connectivity issues

Leanne_T — Fri, 30 Sep 2022 13:50:18 GMT

Hi @Dennis66

If you call us on 0800 079 8586 our technical support team can get this investigated for you.

Leanne.