Broadband dropping out

Mooncat72 — Thu, 29 Sep 2022 22:07:33 GMT

All I want to do is watch Drag Race on iplayer, sigh

Re: Broadband dropping out

XRaySpeX — Thu, 29 Sep 2022 22:09:17 GMT

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Broadband dropping out

Mooncat72 — Thu, 29 Sep 2022 22:12:03 GMT

And still my broadband is dropping out. I had WiFi a week ago, in the middle of the Norwegian Sea, on a boat, so why is it so difficult to get it 5 miles away from a major city?

Re: Broadband dropping out

pip11 — Fri, 30 Sep 2022 11:37:49 GMT

If you post the information requested by @XRaySpeX you will get an answer and probable solution.

topic Broadband dropping out in Broadband & Landline

Broadband dropping out

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Re: Broadband dropping out