topic Re: Cant access my broadband a/c no!! in Broadband & Landline

Cant access my broadband a/c no!!

LynnG — Tue, 27 Sep 2022 08:34:44 GMT

Had notification broadband bill is ready to view....been trying for days a d can't view it! Now it's saying add the broadband to MyEE app, which I'd live to do but cannot find my account number. Its not on any emails, I've checked and rechecked, and now even that screen has gone down. What on earth is going on?? No chat facility for this either and I'm loathe to spend hours on the phone! I just want my mobile and broadband to show up on the NEW EE app!

Re: Cant access my broadband a/c no!!

XRaySpeX — Tue, 27 Sep 2022 09:47:59 GMT

You can use your landline no. if you have 1 instead of the a/c no.

Re: Cant access my broadband a/c no!!

LynnG — Tue, 27 Sep 2022 13:34:46 GMT

I haven't got a landline with the new broadband account. Plus I have tried using my bank account info but its bouncing back saying they are having issues. I guess the site is messed up and I'll have to wait for them to fix it.🤷‍♀️

Re: Cant access my broadband a/c no!!

XRaySpeX — Tue, 27 Sep 2022 13:37:48 GMT

Call CS to set it up for you.

Re: Cant access my broadband a/c no!!

Leanne_T — Tue, 27 Sep 2022 13:45:11 GMT

Hi @LynnG

Thanks for coming here.

If you give us a call on 0800 079 8586 the team will get this set up for you.

Leanne.

Re: Cant access my broadband a/c no!!

LynnG — Tue, 27 Sep 2022 13:45:45 GMT

Yep it'll be quicker ultimately plus I need them to do something else for me so I'll do both at same time.

Re: Cant access my broadband a/c no!!

Leanne_T — Tue, 27 Sep 2022 13:46:46 GMT

Thanks @LynnG

Let us know how you get on.

Leanne.

Re: Cant access my broadband a/c no!!

Sigridpelz47 — Thu, 24 Nov 2022 06:09:16 GMT

My broadband is active for many months and I have noticed my broadband is also not more showing in app again

Re: Cant access my broadband a/c no!!

Jon_K — Thu, 24 Nov 2022 07:48:52 GMT

Thanks for coming here, @Sigridpelz47.

Do you already have an active account for a mobile?

Jon