topic Re: Price increase in Broadband & Landline

Price increase

LeclercSZN — Sun, 25 Sep 2022 14:13:59 GMT

My bill increased from £36 to £38.32, anyone know why this is

Re: Price increase

Chris_B — Sun, 25 Sep 2022 14:36:05 GMT

@LeclercSZN was that increase around April ? If it was it’s because of the yearly price increase. Your tariff price isn’t fixed for the duration of that contract it’ll receive an increase each year inline with CPI + 3.9% as per the T&Cs of that contract you agreed too.

Re: Price increase

LeclercSZN — Sun, 25 Sep 2022 14:41:53 GMT

No, it's the first increase I've had

Re: Price increase

Chris_B — Sun, 25 Sep 2022 14:44:39 GMT

@LeclercSZN Sorry I’ve just realised what forum you’ve posted in.

Are you still within your contract period for your BB ?

Re: Price increase

LeclercSZN — Sun, 25 Sep 2022 14:57:39 GMT

I'm within the original 24 months yeah

Re: Price increase

XRaySpeX — Sun, 25 Sep 2022 15:30:16 GMT

@Chris_B : The CPI + 3.9% increase is also applied to BB.

@LeclercSZN : You will need to call CS to query that.