topic Re: EE broadband drops out in Broadband & Landline

EE broadband drops out

Profile closed — Sat, 24 Sep 2022 11:09:16 GMT

I've been having an issue with my broadband dropping out ever so often the light on the hub changes to an orange colour however the hub rights itself after a while but these drop outs are a little frustrating as I have a ring doorbell and have to reconnect it after the broadband drops connection and it doesn't help if it drops while your watching something or listening to something I'm not technically minded but I don't think it should drop connect like it does.

Re: EE broadband drops out

XRaySpeX — Sat, 24 Sep 2022 11:16:28 GMT

@Profile closed : Welcome to EE's Home Broadband Forum.

My Ring Doorbell auto re-connects whenever the router discons.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: EE broadband drops out

Schockwave — Sat, 24 Sep 2022 11:45:49 GMT

Just ring your doorbell and it should reconnect if it has not done it automatically.