topic Re: Broadband in Broadband & Landline

Broadband

Brinton — Tue, 20 Sep 2022 08:29:44 GMT

Hi, I am in the process of moving from BT Broadband and landline to EE. BT service was due to terminate 16 Sept. On 16 Sept I received email from EE to say new service is up and running. I have not yet installed new EE router because BT broadband is still operating today 20 Sept. Do I need to wait until BT switches off their Broadband before installing EE router, or should I just go ahead anyway?

Thanks

Re: Broadband

Christopher_G — Tue, 20 Sep 2022 10:39:40 GMT

Hi @Brinton

Welcome to the community.

Yes, if your broadband is live with us, you can go ahead and switch routers.

Chris

Re: Broadband

XRaySpeX — Tue, 20 Sep 2022 11:20:50 GMT

How do you know your BT broadband is still operative? Often either router will work on both.

Can you get your public IP either from your router or from What's My IP Address? & post the 1st 3 parts of it?

Re: Broadband

Brinton — Tue, 20 Sep 2022 13:45:49 GMT

Thanks for your response. I know the BT is still operative because on my
iPad settings the only wi fi listed is BT.

Re: Broadband

Mustrum — Tue, 20 Sep 2022 15:03:07 GMT

@Brinton that does not mean you are still on BT, it is because you have not changed the router.

As already explained, BT routers can work an EE line.

If you change the router to the EE one it will work if your line has changed to EE.

Re: Broadband

XRaySpeX — Tue, 20 Sep 2022 15:08:14 GMT

@Mustrum wrote:

If you change the router to the EE one it will work if your line has changed to EE.

or it will work just as well even if your line is still with BT as you surmise 😉 .