topic Re: EE shop is more expensive than online deal for the same broadband in Broadband & Landline

EE shop is more expensive than online deal for the same broadband

Tint — Thu, 15 Sep 2022 23:13:16 GMT

I bought a broadband service from EE shop which is 2£/mth more expensive than what EE is offering online for the exactly same broadband.

Shall I cancel and re-order online or can EE customer support sort out this, please?

Re: EE shop is more expensive than online deal for the same broadband

XRaySpeX — Fri, 16 Sep 2022 01:18:51 GMT

The (from) prices EE advertise online for Fibre is for Fibre Without Landline. That is about £2 cheaper than the same Fibre but with a voice service. You must have bought 1 of those.

Re: EE shop is more expensive than online deal for the same broadband

Tint — Fri, 16 Sep 2022 12:10:07 GMT

No landline, only broadband, exactly same specifications as far as I understand, but ee shop is much expensive than online offer.

Re: EE shop is more expensive than online deal for the same broadband

XRaySpeX — Fri, 16 Sep 2022 12:12:16 GMT

By EE Shop do you mean an EE retail store on the high st?

Re: EE shop is more expensive than online deal for the same broadband

Tint — Fri, 16 Sep 2022 12:15:45 GMT

Yes, ee retail shop on Nottingham high street.

I showed the staff about the offer in my ee application and showed him draft contract as well. The staff didn’t know why and couldn’t help.

Re: EE shop is more expensive than online deal for the same broadband

XRaySpeX — Fri, 16 Sep 2022 12:19:35 GMT

Dunno why that should be. Another reason for not buying from an EE retail store on top of not getting a statutory 14-day cooling-off period from going live.