topic Re: Live Chat in Broadband & Landline

Live Chat

EX-Mike — Fri, 16 Sep 2022 10:15:49 GMT

So my phone is broke and have no way to phone up and pay so I followed other suggestions and downloaded the app but whenever I try to add my broadband account it fails every time for a week now, no live chat help available to help resolve the issue and ideas?

Re: Live Chat

Mustrum — Fri, 16 Sep 2022 10:20:35 GMT

Hi @EX-Mike are you able to send a text?

The following Help Pages shows different ways to contact support.

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Re: Live Chat

EX-Mike — Fri, 16 Sep 2022 10:21:09 GMT

Yes I can text actually thanks I’ll try that now

Re: Live Chat

EX-Mike — Fri, 16 Sep 2022 10:22:43 GMT

Ah same problem as it is a callback request I’m unable to do as my microphone is fried, but I appreciate the help regardless.

Re: Live Chat

Mustrum — Fri, 16 Sep 2022 10:27:54 GMT

If its your phone that is faulty EE won;t fix that, but you can easily pick one up for less than £10 even in most supermarkets.

But if your line is faulty, did you actualy read what they would do?

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 mins to book a slot.
If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 mins to help solve your issue.

Monday to Friday 8am - 9pm

Saturday and Sunday 8am - 8pm

Re: Live Chat

XRaySpeX — Fri, 16 Sep 2022 11:09:10 GMT

That text for help is for broken BB, not for difficulties with MyEE.

@EX-Mike : What happens when you try to add your BB account? What's the error msg?