topic Re: We are refreshing our mobile Tariffs in Broadband & Landline

Re: We are refreshing our mobile Tariffs

Optimus_75 — Wed, 14 Sep 2022 19:03:21 GMT

I’m still waiting to get broadband connection as a new customer . Will take the best part of a month to be connected . In fairness to EE they have given us free unlimited data to use as hotspot which regularly drops out. I hope this isn’t an omen of things to come ! 😂

Re: Re: We are refreshing our mobile Tariffs

Leanne_T — Thu, 15 Sep 2022 10:15:41 GMT

Hi @Optimus_75

Have you spoken to our Broadband Care team to get an update?

If so, what was the reason for the delay?

Thanks.

Leanne.

Re: Re: We are refreshing our mobile Tariffs

Optimus_75 — Thu, 15 Sep 2022 12:06:49 GMT

I tried to contact them yesterday but unfortunately it was over txt message but after hours. So far incredibly from the time I put my order in on the 5th September I’ve been told that it will be the end of September the earliest that an Oprenreach engineer can get to the green box at the end of my street to turn a switch on. Absolutely incredible that these processes can’t be sped up. We have no broadband till then. Can’t fathom how things are unjoined up in this day and age 🤦‍♂️

Sent from my iPhone

Re: Re: We are refreshing our mobile Tariffs

Optimus_75 — Thu, 15 Sep 2022 12:27:00 GMT

How can I reach the Broadband care team if not by txt ?

Re: Re: We are refreshing our mobile Tariffs

Leanne_T — Thu, 15 Sep 2022 13:21:44 GMT

Hi @Optimus_75

Thanks for the information.

You can call us on 0800 079 8586 and the team can provide an update for you.

Leanne.