topic Re: We should have had our broadband set up today between 1-6 and no one turned up in Broadband & Landline

We should have had our broadband set up today between 1-6 and no one turned up

Adair1973 — Tue, 13 Sep 2022 20:27:14 GMT

Re: We should have had our broadband set up today between 1-6 and no one turned up

Mustrum — Tue, 13 Sep 2022 20:29:17 GMT

Did you need a new line or fibre installing, or were you moving from another supplier?

Re: We should have had our broadband set up today between 1-6 and no one turned up

XRaySpeX — Tue, 13 Sep 2022 20:32:10 GMT

You may be due for some Automatic compensation

Re: We should have had our broadband set up today between 1-6 and no one turned up

Adair1973 — Tue, 13 Sep 2022 20:47:49 GMT

We were due to have an engineer come today to either put the fibre line in or depending on the state of our BT box, change it

Time was supposed to be between 1-6 and husband was home all that time

Sam Adair

Sent from myMail for iOS

Re: We should have had our broadband set up today between 1-6 and no one turned up

Mustrum — Tue, 13 Sep 2022 20:58:52 GMT

@Adair1973 not sure that helps too much, it would be unusual to have an Openreach appointment for an if or or situation. They would normally know if you had a working or stopped line, and just be needed to work at the cabinet or exchange.

Which broadband service did you order?

What does the BTW DSL checker show for your phone number or adress if you don;t know it?

https://www.broadbandchecker.btwholesale.com/#/ADSL

Post the results, but hide your phone number or adress.