topic Re: WLAN Link Speed Incorrect in Broadband & Landline

WLAN Link Speed Incorrect

Owstap — Mon, 12 Sep 2022 22:47:52 GMT

Hi there!

I am currently signed up with EE for Fibre Max 900, with 900down and 100up. However on the router manager the WLAN Link speed is showing as 100Mbps, and the downstream and upstream rates are both saying 100Mbps instead of 900/100. Is there anything I can do to change this or is it a case of calling in?

I have checked my account and it is still showing Max 900, suggesting that I haven't been downgraded from EE's end??

Re: WLAN Link Speed Incorrect

XRaySpeX — Mon, 12 Sep 2022 22:56:23 GMT

That's not a Wireless LAN speed; that's an Ethernet speed.

What's the rest of that page say? Obscure your names & any numbers in the BB Username.

Re: WLAN Link Speed Incorrect

Owstap — Mon, 12 Sep 2022 23:03:12 GMT

Sorry I linked the wrong photo. I've attached the bit that mentions WLAN, and the other page in full!

Re: WLAN Link Speed Incorrect

XRaySpeX — Mon, 12 Sep 2022 23:10:10 GMT

& still the rest of that page please?

WAN (Wide Area Network) is not the same as WLAN (Wireless Local Area Network).

Re: WLAN Link Speed Incorrect

Owstap — Mon, 12 Sep 2022 23:11:00 GMT

Re: WLAN Link Speed Incorrect

XRaySpeX — Mon, 12 Sep 2022 23:21:56 GMT

OK! So, on which page do you see the WAN Link Speed, that you showed above the Home > Advanced Settings > BB > Internet page? Your pages are confusing me.

Re: WLAN Link Speed Incorrect

Owstap — Tue, 13 Sep 2022 06:21:01 GMT

so the WAN link speed is showing under the Status Tab. And the other picture, is where you mentioned. Under advanced settings > BB > Internet

Re: WLAN Link Speed Incorrect

Mustrum — Tue, 13 Sep 2022 08:34:29 GMT

@Owstap On your earlier pic it shows your WAN link has been up for 29mins, but the system up for 64 days. A quick power off to the modem and Openreach ONT may well get you back to full speed.

But also check and maybe try another cable between the router and ONT.

Let is know how it goes.

Re: WLAN Link Speed Incorrect

pip11 — Tue, 13 Sep 2022 09:24:12 GMT

There is omething wrong somewhere. With FTTP the WAN speed should show as 1000Mb up & down as it is the link speed between ONT & Hub.

As suggested try chanking the ethernet patch cable between ONT and router.

Re: WLAN Link Speed Incorrect

Owstap — Tue, 13 Sep 2022 10:12:04 GMT

Okay I will try powering them both off and see how it goes.

So based on what you’re saying, am I right in thinking that if if the Ethernet cable from the openreach modem to the router is only capable of say 100Mbps then it will actually recognise that and limit it? I would have thought it would still show the 1000mbps cap but not actually be able to reach it?!

But then again I’m not clued up on BB ;D

Now you mention it, I did replace the cable from ONT > Hub around 2 months ago, which probably coincides with when the problem started

Re: WLAN Link Speed Incorrect

Ian06 — Tue, 13 Sep 2022 10:10:22 GMT

I believe the up/down WAN speed is the speed reported by the router is the speed between the router and the ONT. When I first had FTTP installed the speeds my router reported were also around 100Mb, in my case I found the ethernet cable between ONT and Router was faulty. Replacing the cable "fixed" the issue and the router now reports 1000Mbps/1000Mbps - which is the line speed the router sees on the connection to the ONT.

But I don't think the router will ever report the contracted speed (e.g. 900/100.)

Re: WLAN Link Speed Incorrect

Owstap — Tue, 13 Sep 2022 10:21:27 GMT

No I think you’re right as when I initially had it did display 1000/1000 I believe. I thought that the router manager displayed contracted speed and not what it was actually getting, which makes a lot of sense now that it would be a faulty Ethernet cable and not a problem on EE’s side

Re: WLAN Link Speed Incorrect

Mustrum — Tue, 13 Sep 2022 20:02:24 GMT

@Owstap how have you got on?

Is it all working again now?

Re: WLAN Link Speed Incorrect

Owstap — Tue, 13 Sep 2022 21:27:46 GMT

Got a new ethernet plugged in... and its working! Thanks for the help, very much appreciated!

Re: WLAN Link Speed Incorrect

Mustrum — Tue, 13 Sep 2022 21:45:33 GMT

Good to hear, happy to help and glad you got it sorted.