topic Re: New 900mbs broadband poor performance in Broadband & Landline

New 900mbs broadband poor performance

VWhiteaide — Mon, 05 Sep 2022 18:01:04 GMT

Hi 😊 I had the 900/110 broadband package installed today and it’s performing very poorly. The speed varies wildly between 35-380 download and 9-90 upload . One of my devices is connected directly to the router and the best I could get from that was 90/50 .

I’ve read that this package doesn’t take time to settle so ….. am I stuck with it ? ☹️ Can anyone help ?

Many thanks in advance

Re: New 900mbs broadband poor performance

Mustrum — Mon, 05 Sep 2022 18:16:28 GMT

What are you using to test the speeds?

There have been reports that the router needs to download the latest firmware - how long have you been connected?

Re: New 900mbs broadband poor performance

VWhiteaide — Mon, 05 Sep 2022 18:24:21 GMT

Hi 😊 thanks for your reply . I’ve used various programs to test inc the BT Wholesale and all vary wildly.

I have only been connected about 4 hours.

how do I update the routers firmware ? 😕

Re: New 900mbs broadband poor performance

XRaySpeX — Mon, 05 Sep 2022 18:26:46 GMT

@Mustrum wrote:

There have been reports that the router needs to download the latest firmware

Linky please of such reports?

Re: New 900mbs broadband poor performance

Mustrum — Mon, 05 Sep 2022 18:30:58 GMT

OK, but saying various does not help narrow things down.

Router firmware is automatically updated by the network.

Connecting directly to the ONT with a PC/Laptop with a fast network interface and setting up a PPOE session will bypass the router and you should get full speeds.

Re: New 900mbs broadband poor performance

VWhiteaide — Mon, 05 Sep 2022 19:00:49 GMT

Sorry I don’t even know what any of that means in your solution 😔

I used broadbandspeedchecker, Speedtest.net , broadband Speedtest.org and bt wholesale

Re: New 900mbs broadband poor performance

XRaySpeX — Mon, 05 Sep 2022 20:12:55 GMT

On Windows: Along the lines of Settings > Network & Internet > Dial-Up > Set up a new connection > Connect to the Internet > (Set up a new connection anyway) > BB (PPPoE) & then supply your BB Username + pwd & Connect.

Re: New 900mbs broadband poor performance

VWhiteaide — Mon, 05 Sep 2022 20:44:44 GMT

Thank you 😊 is that a solution that will only work if I’m plugged directly into the ONT box ?

Re: New 900mbs broadband poor performance

XRaySpeX — Mon, 05 Sep 2022 20:50:50 GMT

Yes, as @Mustrum suggested. I'm only trying to fill in the detail he didn't give for you.

Re: New 900mbs broadband poor performance

VWhiteaide — Mon, 05 Sep 2022 21:21:55 GMT

Ahh I thought so 😊 thank you 😊 how is that a real world solution though if I can only achieve the quoted speeds if plugged directly into the ONT box ? 🤔 nobody uses devices in that way ?

Re: New 900mbs broadband poor performance

Mustrum — Mon, 05 Sep 2022 21:27:55 GMT

@VWhiteaide no one has said that is a solution - it is just a way to test.

You seem to be very reluctant to say what devices you are testing with, hence we have no idea if they are capable of getting those speeds.

Re: New 900mbs broadband poor performance

XRaySpeX — Mon, 05 Sep 2022 21:28:08 GMT

It's only a workaround & proof of concept for your BB speed.

The only proper solution is to to replace the EE Smart Router with a good generic router.

Re: New 900mbs broadband poor performance

VWhiteaide — Mon, 05 Sep 2022 21:33:11 GMT

Hi . Sorry I thought you meant what websites ( Speedtest.net etc )

I’m using the following…

iphone 13 pro max

apple Mac m1 ( 6 months old)

iPad Air ( 9 months old )

dell laptop not sure of specs but 2 years old . The dell is connected with Ethernet, all other devices are using WI-FI

thank you 😊

Re: New 900mbs broadband poor performance

VWhiteaide — Mon, 05 Sep 2022 21:37:13 GMT

Ps. I didn’t realise that the solution you gave was just to test . Do you mean that if I do the test and the speed is ok then it points to the router ?

Re: New 900mbs broadband poor performance

VWhiteaide — Mon, 05 Sep 2022 21:40:09 GMT

Ahh I see ☹️ Why do EE supply these routers if they’re not capable of delivering the stated guaranteed speeds ?

i don’t feel I should have to pay for a new router and wouldn’t have a clue how to choose one anyway.

Re: New 900mbs broadband poor performance

XRaySpeX — Mon, 05 Sep 2022 21:48:13 GMT

Cuz they are sourced from their partner ISP, BT Retail, where similar issues are often reported.

A top-end Asus RT- or a TP-Link will probably do it.

Re: New 900mbs broadband poor performance

Mustrum — Mon, 05 Sep 2022 21:47:01 GMT

@VWhiteaide yes, that is what we meant. Just a test to narrow things down. Also knowing what you are testing with to know if they are capable of those speeds.

The routers are capable of those speeds, but may need a firmware update.

That said, you will never get those speeds on Wi-Fi. Perhaps half the download speed.

If speeds don't improve tomorrow, you could give the Broadband Care Team a call to see if there was any tweaks they could do.

Re: New 900mbs broadband poor performance

VWhiteaide — Mon, 05 Sep 2022 21:56:51 GMT

I really hope all that’s needed is a firmware update. I understand that my Wi-Fi devices will only achieve half the stated speed and I’d be happy with that . None of the devices are anywhere near though , wired or Wi-Fi .

Is it true that it doesn’t need time to “settle” ? I fear that’s what EE will say when I call up ….”give it 10 days to settle”

Re: New 900mbs broadband poor performance

XRaySpeX — Mon, 05 Sep 2022 22:01:54 GMT

There's no need for a stabilisation period but I also fear CS may say there is.

Re: New 900mbs broadband poor performance

Mustrum — Mon, 05 Sep 2022 22:03:16 GMT

The "settle" thing is standard from most ISP front line people, and whilst it is true for ADSL, less so for FTTC/FTTP - that said a day or two for the firmware to update is not unreasonable.