topic Re: Missing Equipment in Broadband & Landline

Missing Equipment

LadiMo — Sat, 10 Sep 2022 08:49:59 GMT

On the 6th Sept I ordered

Fiber + broadband without landline

Smart WiFi services and equipment

We received a contract summary but nothing we can use to track our shipment.

Re: Missing Equipment

Chris_B — Sat, 10 Sep 2022 09:19:04 GMT

@LadiMo try THIS

Re: Missing Equipment

LadiMo — Sat, 10 Sep 2022 10:54:49 GMT

I didn’t receive an order number just a copy of the contract.

Lisa

Re: Missing Equipment

Leanne_T — Sat, 10 Sep 2022 10:56:37 GMT

Hi @LadiMo

If you give us a call on 0800 079 8586 our broadband care team will get this looked into for you.

Leanne.

Re: Missing Equipment

Mustrum — Sat, 10 Sep 2022 11:11:02 GMT

EE does not provide shipping information for the broadband router, it is normally sent via Royal Mail a few days before your service is due to go live.

Re: Missing Equipment

XRaySpeX — Sat, 10 Sep 2022 12:14:13 GMT

Have you looked in your MyEE for BB at Orders & Track an order & Track your Broadband Equipment ?

Re: Missing Equipment

LadiMo — Sun, 11 Sep 2022 06:56:49 GMT

This is all I get

MANAGE YOUR HOME BROADBAND ONLINE
Start managing your account online now. Just add your home broadband to My EE. You'll need your landline number OR account number to do this.
ADD HOME BROADBAND ><>

________________________________
[clock]
NOT GOT AN ACCOUNT NUMBER?
Your account's probably still being set up. When it's ready, we'll email you the details. Once that's done, you can manage your home broadband in My EE.

Re: Missing Equipment

Leanne_T — Sun, 11 Sep 2022 07:26:29 GMT

Hi @LadiMo

Please give our broadband care team a call on 0800 079 8586 and the team will look into this for you.

Leanne.