topic Re: Rejoining EE Broadband - Following a hefty early termination fee in Broadband & Landline

Rejoining EE Broadband - Following a hefty early termination fee

hkl1991 — Thu, 08 Sep 2022 19:24:45 GMT

Hi!

Back at the end of July we paid EE a heft £513.61 early termination fee due to selling our house 6 months after signing into a 24 month deal.

We couldn't process a home move straight away as there's been a 2 month period between us selling and us buying our new place. We're now about to complete on our next property and I was told by EE that the ETF would be refunded if I came back to them within 3 months.

However, my old deal was Full Fibre Max 100 but the best I can get at the new property is Fibre Plus - would I still be entitled to the refunded early termination fee eventhough they are slightly different products?

Re: Rejoining EE Broadband - Following a hefty early termination fee

Mustrum — Thu, 08 Sep 2022 19:40:48 GMT

@hkl1991 you wou;d need to ask the question to the Bradband Care Team when you call them to place your order.

Re: Rejoining EE Broadband - Following a hefty early termination fee

Chris_B — Thu, 08 Sep 2022 19:41:06 GMT

@hkl1991 Yes, it isn’t your fault that EE can not offer what you once had.

Re: Rejoining EE Broadband - Following a hefty early termination fee

XRaySpeX — Thu, 08 Sep 2022 20:36:30 GMT

What does BT Wholesale Broadband Availability Checker estimate for your new addy? Post just the whole table and the line above it, blanking out your addy.

Re: Rejoining EE Broadband - Following a hefty early termination fee

hkl1991 — Thu, 08 Sep 2022 20:39:39 GMT

this?

Re: Rejoining EE Broadband - Following a hefty early termination fee

XRaySpeX — Thu, 08 Sep 2022 20:51:44 GMT

Yes, that confirms that the best you can get there is EE Fibre Plus (VDSL) with speeds up to 80 Meg.