topic Re: Activation date usual timescale in Broadband & Landline

Activation date usual timescale

IAH123 — Mon, 15 Aug 2022 14:51:55 GMT

Purchased EE FTTP broadband and openreach came out to assess property the next day. Thought theyd keep the setup date as the one I chose which was 16/08/2022. Assumed everything was ok until I realized just today there was an email a few days after purchase confirming the setup date to be 17th of January 2023??? Is it meant to take this long or is there something up?

Not sure if ringing them about this is futile so thought I'd bring it here first.

Re: Activation date usual timescale

XRaySpeX — Mon, 15 Aug 2022 16:32:58 GMT

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: Activation date usual timescale

IAH123 — Mon, 15 Aug 2022 17:42:24 GMT

Re: Activation date usual timescale

XRaySpeX — Mon, 15 Aug 2022 17:52:02 GMT

Well, FTTP is available there. So it shouldn't take until Jan. to install it. I should query this with CS.

Re: Activation date usual timescale

pip11 — Mon, 15 Aug 2022 20:19:30 GMT

Yes definately query this as KCI2 assure indicates a simple install.

Re: Activation date usual timescale

IAH123 — Wed, 07 Sep 2022 15:31:52 GMT

@XRaySpeX @pip11

Right.

Queried it with EE. Apparently the CBT isnt even installed or something for my road??? Why does the BT thing say that then? The Openreach website confirms that FTTP is available for my area as well so why is the CBT not even there?

now being told mid october as a potential date, as they push the date really far back as a "worst-case scenario" while theyre getting the work done.

Stupid. Trying to get compensation but not sure if I'll fall under it, as the first mention of a date from EE was the January 2023 date.

Re: Activation date usual timescale

pip11 — Wed, 07 Sep 2022 20:20:01 GMT

The "BT thing" as you put it says it because the Openreach database says so. As to why the CBT isn't installed only Openreach knows why.