Broadband is down

Billywright95 — Wed, 07 Sep 2022 06:26:22 GMT

Can someone explain why I am having issues all the time my ee is down broadband is showing yellow not the first time it's happening help please is it area lock down or something?

Re: Broadband is down

Mustrum — Wed, 07 Sep 2022 07:36:43 GMT

@Billywright95 How are things today?

There have been a few similar reports recently which may be down to the change in weather.

The following is a template of questions from @XRaySpeX which if answered will help identify your issues.

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

topic Re: Broadband is down in Broadband & Landline

Broadband is down

Re: Broadband is down