topic Move broadband to EE in Broadband & Landline

Move broadband to EE

Olwenj — Mon, 05 Sep 2022 18:11:56 GMT

Hi,

when I agreed to move my broadband to EE i was told that EE would pay my vancellation fee. This has not happened and BT have taken £30 From my bank to cover this.

how do i claim this back from EE

thanks

Olwen

Re: Move broadband to EE

XRaySpeX — Mon, 05 Sep 2022 18:18:14 GMT

EE will pay up to £50 of your Early Cancellation Fees upon sight of your previous ISP's bill showing them. You can claim this online @ Broadband Contract Buyout from Old ISP.

Re: Move broadband to EE

Mustrum — Mon, 05 Sep 2022 18:22:38 GMT

You can find the details of how to claim on the following Help Pages

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/can-i-claim-an-early-cancellation-credit-from-ee