topic Cancelling in Broadband & Landline

Cancelling

Foxleydean — Sat, 03 Sep 2022 09:32:50 GMT

I contacted EE to cancel my home hub data box. They gave me another number to call. This number is not recognised. Now EE are not answering my call. What do I do now?

Re: Cancelling

Schockwave — Sat, 03 Sep 2022 11:24:22 GMT

Hello @Foxleydean ,

Welcome to the community,

What was the number you rang and what number did they give you to ring? Here are ways to contact them:

https://ee.co.uk/contact-ee/account-billing/mobile

Re: Cancelling

XRaySpeX — Sat, 03 Sep 2022 12:59:43 GMT

@Foxleydean : Do you have EE fixed Home Broadband with an EE Smart Hub router?

If so, to cancel your EE BB & Home Phone either:

If you no longer want any BB at your location, you phone EE on the Freephone no. in my sig. and give 14 days notice OR
If you want to migrate your BB to another ISP other than VM or if you're moving to FTTP, you apply to them directly & they'll take care of everything bar your final bill.