topic Re: Broadband payment date in Broadband & Landline

Broadband payment date

LeclercSZN — Thu, 01 Sep 2022 17:12:07 GMT

I need to change the date of payment for my bill, however I'm unable to phone up as I can't hear anyone on the line due to my phone being broken, what should I do?

Re: Broadband payment date

Chris_B — Thu, 01 Sep 2022 17:22:04 GMT

@LeclercSZN You’ll have to call and if that means using a different phone then that’s what you’ll need to do.

Re: Broadband payment date

LeclercSZN — Thu, 01 Sep 2022 17:27:08 GMT

@Chris_B no possible way to do it by email?

Re: Broadband payment date

Chris_B — Thu, 01 Sep 2022 17:28:32 GMT

@LeclercSZN There is no email address you can use as emails are to slow to deal with customer issues.

Re: Broadband payment date

Mustrum — Thu, 01 Sep 2022 17:29:09 GMT

@LeclercSZN there is no email available to contact CS.

You could try live chat, although it is not always available.

Re: Broadband payment date

Schockwave — Thu, 01 Sep 2022 17:38:27 GMT

@LeclercSZN , if you have something like Skype, there is a free number you can ring:

https://ee.co.uk/contact-ee/account-billing/mobile

Re: Broadband payment date

XRaySpeX — Thu, 01 Sep 2022 17:39:48 GMT

You need to call EE to change your billing date & your payment date will follow in step.