https://community.ee.co.uk/t5/Broadband-Landline/No-Internet-Watford/m-p/1166285#M76897 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB?&nbsp;<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings &gt; Broadband &gt; Internet page?</LI> </UL> <P>Obscure your names &amp; any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Thu, 01 Sep 2022 10:12:06 GMT XRaySpeX 2022-09-01T10:12:06Z https://community.ee.co.uk/t5/Broadband-Landline/No-Internet-Watford/m-p/1166232#M76894 <P>Anyone else got issues? We had problems all yesterday evening 31st Aug and now no internet at all 1st Sept.&nbsp;</P> Thu, 01 Sep 2022 06:31:42 GMT https://community.ee.co.uk/t5/Broadband-Landline/No-Internet-Watford/m-p/1166232#M76894 DawnieG 2022-09-01T06:31:42Z https://community.ee.co.uk/t5/Broadband-Landline/No-Internet-Watford/m-p/1166263#M76896 <P>Ki&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1970226">@DawnieG</a>&nbsp; sorry to hear you have been having problems.</P> <P>Is you phone line working?</P> <P>Have you been in touch with the Bradband Care Team yet?</P> <P><A href="https://ee.co.uk/contact-ee/technical-support/broadband-landline" target="_self">https://ee.co.uk/contact-ee/technical-support/broadband-landline</A>&nbsp;</P> Thu, 01 Sep 2022 08:32:46 GMT https://community.ee.co.uk/t5/Broadband-Landline/No-Internet-Watford/m-p/1166263#M76896 Mustrum 2022-09-01T08:32:46Z https://community.ee.co.uk/t5/Broadband-Landline/No-Internet-Watford/m-p/1166285#M76897 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB?&nbsp;<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings &gt; Broadband &gt; Internet page?</LI> </UL> <P>Obscure your names &amp; any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Thu, 01 Sep 2022 10:12:06 GMT https://community.ee.co.uk/t5/Broadband-Landline/No-Internet-Watford/m-p/1166285#M76897 XRaySpeX 2022-09-01T10:12:06Z