topic Re: Broadband in Broadband & Landline

Broadband

ojmchurch — Wed, 31 Aug 2022 21:11:27 GMT

When is my broadband contract ends

Re: Broadband

ojmchurch — Wed, 31 Aug 2022 21:15:01 GMT

When is my broadband contract ends

Re: Broadband

Mustrum — Wed, 31 Aug 2022 21:51:42 GMT

If you look at your initial contract email it will tell you on that.

EE will also inform you when you are close to the end of the contract.

No one on here has access to your account, but if you call CS in the morning they should be able to let you know.

Re: Broadband

XRaySpeX — Wed, 31 Aug 2022 22:30:27 GMT

@ojmchurch : Your min. contract term date will not be found anywhere in your MyEE for BB. It'll be in or workable out from your Welcome email. If you haven't kept that you will need to call EE to find out.

When you reach the end of your min. contract term your bill will increase as you would've been informed when you took it out. Instead of letting your current contract run on at the higher price, all you have to do is commit to a new 24-month contract for the same BB package at a lower price than you are paying now. You can do this online thro' your MyEE for BB under Change your broadband plan .

Re: Broadband

Kadimans — Fri, 05 May 2023 22:42:16 GMT

I would like to terminate my contract at the end of the contract. 18 june 2023.

Re: Broadband

Christopher_G — Sat, 06 May 2023 07:09:54 GMT

Hi @Kadimans

If you speak to our Broadband Support team, they'll be able to put in a cancellation request for you.

Chris

Re: Broadband

XRaySpeX — Sat, 06 May 2023 15:01:15 GMT

@Kadimans : To cancel your EE BB & Home Phone either:

If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice OR
If you want to migrate your BB to another ISP other than VM or if you're moving to FTTP, you apply to them directly & they'll take care of everything bar your final EE bill.

Re: Broadband

Ryley1963 — Wed, 31 May 2023 14:24:08 GMT

What date does my broadband end

Re: Broadband

Katie_B — Wed, 31 May 2023 14:31:54 GMT

Hello @Ryley1963.

Do you still have your welcome email from when you joined EE Broadband?

Katie

Re: Broadband

Miles12 — Sun, 09 Jul 2023 22:43:47 GMT

Broadband is flashing yellow but have paid my bill

Re: Broadband

Christopher_G — Mon, 10 Jul 2023 06:44:22 GMT

Hi @Miles12

Has your connection came back this morning?

Chris

Re: Broadband

Miles12 — Mon, 10 Jul 2023 08:06:42 GMT

Don’t know I’m at work at the Mo. But my wife said it was flashing off and on.

Re: Broadband

Christopher_G — Mon, 10 Jul 2023 09:59:59 GMT

Still flashing yellow, @Miles12?

Chris

Re: Broadband

TM66 — Fri, 04 Aug 2023 14:42:54 GMT

My bill just for Broadband is currently £58 can I reduce this with EE

Re: Broadband

Leanne_T — Fri, 04 Aug 2023 14:49:46 GMT

Hi @TM66

Please call us on 0330 123 1105 and the team will see what options are available.

Leanne.

Re: Broadband

Justdave48 — Tue, 15 Aug 2023 21:02:39 GMT

I notified them about my broadband months ago, and cancelled due to the speed running at 4mbps and now the trying to charge me over £300.. of which I refuse point to pay. I will be happy to pay for 1 month but no more due to the fact I cancelled them.

Re: Broadband

XRaySpeX — Tue, 15 Aug 2023 22:08:05 GMT

@Justdave48 : If you cancelled within your min. term you are liable to pay early termination charges.

Re: Broadband

Bigman75 — Mon, 01 Jul 2024 17:29:32 GMT

Broadband has been down for 3 hours

Re: Broadband

XRaySpeX — Mon, 01 Jul 2024 17:33:15 GMT

@Bigman75 : Which EE BB plan are you on? What EE router do you have?