topic Re: Download Speed in Broadband & Landline

Download Speed

UtilityFraud — Wed, 31 Aug 2022 13:43:33 GMT

A few months ago I switched to fibre. Initially I was getting approx 2-3MB.

This has now dropped to approx. 400kB.

If I run speed tests it shows speeds that I am just not getting wherever I try to download from.

Tried sending HELP to the contact number and have heard nothing yet.

Been like this for about 6 days now. Near useless.

Re: Download Speed

UtilityFraud — Wed, 31 Aug 2022 13:45:15 GMT

Further details: I am using the EE hub and all connections are wired. Wireless is turned off.

Re: Download Speed

XRaySpeX — Wed, 31 Aug 2022 14:06:31 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Download Speed

UtilityFraud — Wed, 31 Aug 2022 14:22:06 GMT

This is a list of your EE Smart Hub settings and current statistics

Product name:Smart Hub

Serial number:

Firmware version:v0.06.01.08190-EE

Firmware updated:Your Firmware has not been updated.

Board version:01

DSL uptime:0 Days, 3 Hours, 3 Mins, 2 Secs

Data rate:801.00 Kbps / 5.20 Mbps

Maximum data rate:22.20 Mbps / 84.89 Mbps

Noise margin (up/down):23.4 / 33.3

Line attenuation (up/down):13.4 / 12.8

Signal attenuation (up/down):15.6 / 12.8

Data sent / received:302.4 MB / 6.4 GB

Broadband username:

2.4 GHz wireless network name:EE-Hub-JSf4

2.4 GHz wireless channel:Smart (Channel 1)

5 GHz wireless network name:EE-Hub-JSf4

5 GHz wireless channel:Smart (Channel 36)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:Default

MAC address:

Software variant:

Boot loader: 0.0.3-EE (Mon Dec 4 17:32:53 2017)

Re: Download Speed

UtilityFraud — Wed, 31 Aug 2022 14:15:26 GMT

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)

80	67.3	20	19	60	Available	Available	--
80	64.3	20	18.8	55	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 17.5	--	16 to 19.5	Available	Yes
Up to 17.5	Up to 1.5	16 to 19.5	Available	Yes
Up to 8	--	7 to 8	Available	--
2	--	--	Available	Yes
2	--	--	Available	--

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in JumperWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate

Up to 17.5	--	16 to 19.5	--	Yes
Up to 8	--	16 to 19.5	--	--
Up to 2	--	7 to 8	--	Yes

Observed Speeds VDSL ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

6.39	23.07
0.8	1.17
2022-08-28	2021-07-22

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

02-07-2022

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 31 Jan 2016. The Formal Retirement date for IPstream is from 31 Dec 2016.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Mildenhall exchange:Only single order products are available and ADSL and ADSL2+ products are not shown as available.However for premises that can only be served by SOADSL, BT will continue to accept ADSL and ADSL2+ orders until SOADSL is available.

Thank you for your interest

Re: Download Speed

UtilityFraud — Wed, 31 Aug 2022 14:20:48 GMT

UK Speedtest Link:

https://www.thinkbroadband.com/speedtest/1661955388280282355

Shows download as 1.51Mbps (which I cannot get)

Generally tech savvy and can see no problems my end. I understand I am in a difficult area but nevertheless this is ridiculous.

Re: Download Speed

XRaySpeX — Wed, 31 Aug 2022 14:25:24 GMT

Thanks! What does the SH's Status page show?

Re: Download Speed

UtilityFraud — Wed, 31 Aug 2022 14:43:54 GMT

This is a quick overview of your EE Smart Hub's status.

Connection status: Connected

Broadband type

Fibre

Firmware version:

v0.06.01.08190-EE

Firmware updated:

Your Firmware has not been updated.

Serial number:

Downstream sync speed:

5.20Mbps

Upstream sync speed:

801.00Kbps

Network uptime:

0 Days, 3 Hours, 33 Mins

System uptime:

0 Days, 3 Hours, 36 Mins

Re: Download Speed

Mustrum — Wed, 31 Aug 2022 15:21:06 GMT

The observed speeds on the BTW suggest you are back on ASDL, the Technical log from the advanced pages from the router would confirm this.

Either way you are going to need an egineer to get it fixed, so the sooner you report a fault to CS the better.

Re: Download Speed

XRaySpeX — Wed, 31 Aug 2022 16:07:39 GMT

You are getting ADSL speeds from Fibre. You are not on ADSL; both the SH Status page & the BTw Checker confirm you are on Fibre, with an expected speed of at least 60 Meg, having moved from ADSL probably in July 2021.

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Are the speeds any better?