topic Re: Broadband down. Anyone interested? in Broadband & Landline

Broadband down. Anyone interested?

RobertFarnes — Mon, 29 Aug 2022 20:27:01 GMT

My EE broadband has been flakey for a week or two. Today it failed altogether. Of course no customer service is available.

thanks ee

Re: Broadband down. Anyone interested?

Mustrum — Mon, 29 Aug 2022 20:40:26 GMT

Hi @RobertFarnes

How is your phone line? Which router and what lights are showing?

You could always report a fault by text, detail in the following Help page.

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Re: Broadband down. Anyone interested?

XRaySpeX — Mon, 29 Aug 2022 20:54:57 GMT

Welcome to EE's Home Broadband Forum.

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?