topic Re: Asus DSL AX82U problems in Broadband & Landline

Asus DSL AX82U problems

MrX1 — Fri, 26 Aug 2022 16:01:25 GMT

I have just bought an Asus DSL AX82U to swap for the EE Smart Hub but it seems I cannot complete the last step, and am hoping someone may be able to help me with an answer or an idea. You may spot a 'faux pas' in my set-up. First I power off the SH and remove the internet cable then power up the Asus and connect the internet cable. Next I connect an ethernet cable to my laptop and a LAN slot on the Asus and open a browser, at this point the Asus GUI is supposed to open automatically but doesn't nor has it opened on any other attempt at connection (Windows 11,Firefox). I open the GUI on my OnePlus 9 Pro and find it to be hit and miss regarding input. it connects to my network and I have three blue lights and one red light on the Asus,after a bit more trial and error the red light turns white (not blue) and when I put my mouse cursor on the internet icon in the System Tray it says internet access which I still do NOT have. I have reconnected the SH and once again everything is working perfectly. I hope the solution lies out there and I would like to ffer my thanks in advance.

Re: Asus DSL AX82U problems

Mustrum — Fri, 26 Aug 2022 16:28:00 GMT

@MrX1 if you enter router.asus.com in the browser it should bring the GUI up.

You will need to set it up for the service ypu have, and enter your EE username and password.https://www.asus.com/support/FAQ/1015709/

Re: Asus DSL AX82U problems

XRaySpeX — Fri, 26 Aug 2022 16:48:23 GMT

Before powering off the SH did you note down your BB Username & later on configure the BB Username & pwd in the ASUS?
The Asus GUI shouldn't auto open until you have browsed to http://192.168.1.1 .
The only config changes I've ever needed to make to an ASUS VDSL2 router was on the WAN side with the BB Username & pwd above plus IP Ver = IPv4, MTU =1492 & DNS of my choice but not EE's.

Re: Asus DSL AX82U problems

MrX1 — Fri, 26 Aug 2022 17:43:59 GMT

I've just pressed the Wrong button on Mustrums post. SORRY!. first time I've been on these forums/any forums. In answer to his post I can't get the router to open,even with an ethernet cable attached.

PS what is the use of a REPLY button on these posts ,when I tried them I was told they were unavailable.

Re: Asus DSL AX82U problems

XRaySpeX — Fri, 26 Aug 2022 17:48:01 GMT

@MrX1 : Corrected!

The Reply button should let you reply.

Re: Asus DSL AX82U problems

MrX1 — Fri, 26 Aug 2022 17:52:46 GMT

XRASPEX Re your post about configuration I can't even get that far. the asus app is crap its all stop/go.As to BB Username/Password when the app works it asks for your country and your ISP the next screen asks for the Username/Password the problem is I don't get much further with the app but I'm surprised the Asus wont open with an ethernet cable attached.

Re: Asus DSL AX82U problems

XRaySpeX — Fri, 26 Aug 2022 17:56:13 GMT

Can't get as far as which bit? Tell me what you've done so far step-by-step.

Re: Asus DSL AX82U problems

MrX1 — Fri, 26 Aug 2022 18:01:48 GMT

The reply button worked this time! The problem seems to be opening the GUI which only opens on my phone. I was under the impression the ethernet cable would open a dialogue with the Asus. As for configuration I couldn't get that far. I entered the Username/Password when required by the app but was unable to get much further.

Re: Asus DSL AX82U problems

XRaySpeX — Fri, 26 Aug 2022 18:06:55 GMT

Forget the ASUS app, you are only removing yourself 1 step further from the problem.

Have you tried to connect to the router from your PC with the link I gave you? What happens?

Re: Asus DSL AX82U problems

MrX1 — Fri, 26 Aug 2022 18:11:13 GMT

At the risk of appearing obtuse what link are you talking about??

Re: Asus DSL AX82U problems

MrX1 — Fri, 26 Aug 2022 18:22:13 GMT

Could you get back to me regarding the link.

Re: Asus DSL AX82U problems

XRaySpeX — Fri, 26 Aug 2022 18:40:00 GMT

@XRaySpeX wrote:

The Asus GUI shouldn't auto open until you have browsed to http://192.168.1.1 .

Re: Asus DSL AX82U problems

MrX1 — Fri, 26 Aug 2022 19:10:47 GMT

I,ve powered up the Asus, connected the internet cable and used an ethernet cable fr the laptop to a LAN slot in the Asus, I opened a browser and typed in your hyperlink and it timed out,I tried it 5 times and used a different search engine with no luck. The internet light fluctuates between white and red with neither colour signifying internet access.

Re: Asus DSL AX82U problems

Mustrum — Fri, 26 Aug 2022 19:26:12 GMT

@MrX1 go back to my first post - there is a link to the user manual, follow the steps in that.

For some reason @XRaySpeX messed around with my post and combined my post and the link.

A couple of thing, when you connect to the router the PC needs to know it is a private connection, and can be trusted. If firefox is not working try another browser. Before getting to the GUI, there should be a login banner for the router, username and password - you should find that in the guide.

Re: Asus DSL AX82U problems

MrX1 — Fri, 26 Aug 2022 20:08:00 GMT

I,be managed to open the GUI on my laptop, where do I enter the EE username/password and do I need to make any other adjustments to enable me to get online.

Re: Asus DSL AX82U problems

Mustrum — Fri, 26 Aug 2022 20:14:55 GMT

Cool, well done for persevering.

Which service are you getting from EE at the moment?

If not sure, post the result of the BTW DSL checker if you know your phone number - hide that number when posting. Or let us know what speeds you should be getting.

Re: Asus DSL AX82U problems

Mustrum — Fri, 26 Aug 2022 20:20:04 GMT

Depending on your answers, the help page will show setting if your router does not have an automatic set up, which I would have thought it would have.

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/what-are-my-home-broadband-internet-settings

On a different note, just wondering why you are changing routers?

Re: Asus DSL AX82U problems

XRaySpeX — Fri, 26 Aug 2022 20:23:37 GMT

@Mustrum wrote:

For some reason @XRaySpeX messed around with my post and combined my post and the link.

Pardon? What you talking about? I haven't touched your post. Your post appears as pristine as when I 1st saw it.

The OP is replacing a SH. He has VDSL2.

Re: Asus DSL AX82U problems

XRaySpeX — Fri, 26 Aug 2022 20:26:00 GMT

How did you connect to the router's GUI from your lappy in the end?

Re: Asus DSL AX82U problems

Mustrum — Fri, 26 Aug 2022 20:28:16 GMT

@XRaySpeX If not you, then maybe a bug to report, but I got a black popup saying you merged my reply.

It may have been a result of you removing the fix, but in any case just reporting what the site said.