topic Wi-Fi bill in Broadband & Landline

Wi-Fi bill

Klf97 — Wed, 24 Aug 2022 16:15:07 GMT

Hello. My second attempt to pay my Wi-Fi bill has failed to come out. I am really struggling financially and can’t pay this until Friday. But I have a small child and need my Wi-Fi. Could it be kept on till Friday please?

Re: Wi-Fi bill

XRaySpeX — Wed, 24 Aug 2022 16:26:55 GMT

EE don't sell WiFi; they sell Broadband.

Contact CS urgently to come to some sort of repayment plan - see Help if you can't pay your bill

Re: Wi-Fi bill

Christopher_G — Wed, 24 Aug 2022 17:44:58 GMT

Hi @Klf97

Welcome to the community and thank you for explaining.

I would definitely recommend taking a look at the link @XRaySpeX posted. Ultimately, I recommend speaking to our Mobile Care team on 150 so that they can take a look at your account and do their best to help.

Chris