topic Re: Adding my new Broadband account to My EE App in Broadband & Landline

Adding my new Broadband account to My EE App

Madassmax — Wed, 24 Aug 2022 07:11:03 GMT

I've already got My EE App on my phone and it's got 2 phone contracts associated with it. I've just opened a home broadband account with EE and would like to add this account to the app as well but i'm struggling, i just seem to keep getting into a loop with it. The broadband account is active and working as of yesterday. Thanks

Re: Adding my new Broadband account to My EE App

Leanne_T — Wed, 24 Aug 2022 09:16:03 GMT

Hi @Madassmax

Thanks for coming here.

Do you have a home broadband account or is this a mobile WiFi device?

Leanne 🙂

Re: Adding my new Broadband account to My EE App

Madassmax — Wed, 24 Aug 2022 09:35:52 GMT

It's home broadband

Re: Adding my new Broadband account to My EE App

Leanne_T — Wed, 24 Aug 2022 09:54:01 GMT

Hi @Madassmax

Can you try logging in to your MyEE online, select Menu then Add home broadband, you’ll need your landline number or broadband account number, does this work for you?

Leanne 🙂

Re: Adding my new Broadband account to My EE App

Madassmax — Wed, 24 Aug 2022 12:44:08 GMT

Thanks Leanne
My home broadband account is there when i log in online, it's the My EE
android app i'm trying to add the account to (if its possible)

Re: Adding my new Broadband account to My EE App

Madassmax — Wed, 24 Aug 2022 12:44:09 GMT

Thanks Leanne

My home broadband account is there when i log in online, it's the My EE android app i'm trying to add the account to (if its possible)

Re: Adding my new Broadband account to My EE App

Leanne_T — Wed, 24 Aug 2022 13:58:32 GMT

Hi @Madassmax

Do you have the option to view other accounts in your My EE app?

Leanne.

Re: Adding my new Broadband account to My EE App

XRaySpeX — Wed, 24 Aug 2022 14:47:24 GMT

@Madassmax : Don't bother with the app for BB. It doesn't really handle BB a/c's but instead redirects you to your online MyEE anyway.

Re: Adding my new Broadband account to My EE App

Madassmax — Wed, 24 Aug 2022 15:06:33 GMT

I've got 2 separate phone accounts both on there, just thought it might be easier if i could have broadband as well so all 3 EE products were accessible.

Re: Adding my new Broadband account to My EE App

XRaySpeX — Wed, 24 Aug 2022 15:09:11 GMT

Well, you can but when you switch it to the BB a/c it'll just whizz you off to your online MyEE where you'll have to login again.

Re: Adding my new Broadband account to My EE App

Reames — Fri, 29 Sep 2023 22:12:48 GMT

Me to!!! Keep getting ‘there’s a problem at our end’ error

Re: Adding my new Broadband account to My EE App

Katie_B — Sat, 30 Sep 2023 06:03:37 GMT

Hi @Reames.

Are you trying to add your broadband to an existing My EE account?

Katie

Re: Adding my new Broadband account to My EE App

Reames — Sat, 30 Sep 2023 19:10:53 GMT

Yes, trying to add broadband account to mobile EE app. Keep getting the same despite entering both a punt number and payment details, get stuck in a loop.

Re: Adding my new Broadband account to My EE App

Katie_B — Sun, 01 Oct 2023 07:28:38 GMT

Thanks for confirming @Reames.

I would recommend giving us a call so our customer care team can link this for you.

Katie

Re: Adding my new Broadband account to My EE App

Reames — Sun, 01 Oct 2023 12:59:20 GMT

Called EE and was told there is a service wide issue with app not being able to add broadband to the app. Some can, some can’t, some can only see BB bills and some can’t anccess anything.
It would be beneficial if EE knew about this error and widely advertised that there is error on all platforms (community, online and over phone) confirm they’re trying to resolve rather than sending people round in circles.

Re: Adding my new Broadband account to My EE App

garywillis — Sat, 16 Nov 2024 13:14:06 GMT

Won’t add my broadband to my app

Re: Adding my new Broadband account to My EE App

Rach_H — Sun, 17 Nov 2024 08:39:11 GMT

Hi @garywillis,

Welcome to the Community!

We know how important it is for you to be able to keep track of your account, so I'd love to help. Are you able to add your account when you log in online?

Rach