topic Re: Engineer not shown up THREE TIMES in Broadband & Landline

Engineer not shown up THREE TIMES

mariew4455 — Mon, 22 Aug 2022 12:29:02 GMT

Is this the norm for this service? I have called and been on the line 27 times over the last three weeks and the engineer has assured my openreach are fully booked in and will attend three times they have failed and we have been in waiting for them. We still have no broadband! it is a joke!

Re: Engineer not shown up THREE TIMES

XRaySpeX — Mon, 22 Aug 2022 12:32:31 GMT

Is this for a new install or is your BB broken?

You may be entitled to Automatic compensation

Re: Engineer not shown up THREE TIMES

Schockwave — Mon, 22 Aug 2022 12:38:21 GMT

@mariew4455 , this is not customer service, this is a public forum, I would suggest ringing customer service, as they can check with Open Reach, as this will be down to them, as to when and whether they can set it up or whether there is a problem or need more work, but you still need to contact EE customer service, not Open Reach, as they are the ones to deal with it.

If there is a problem in your area, then this can take several weeks, we had this where we are and it included a whole area, including businesses and shops.

Re: Engineer not shown up THREE TIMES

mariew4455 — Mon, 22 Aug 2022 12:54:45 GMT

New installation.. its soooooooooooo anoying. Ive been on hold for the fourth time today now for 56 minutes..

Re: Engineer not shown up THREE TIMES

Christopher_G — Mon, 22 Aug 2022 13:54:34 GMT

Sorry for your wait in getting through @mariew4455.

Have you managed to speak to our Broadband Support team yet?

Chris

Re: Engineer not shown up THREE TIMES

mariew4455 — Mon, 22 Aug 2022 14:03:25 GMT

Yes I have cancelled

Re: Engineer not shown up THREE TIMES

Christopher_G — Mon, 22 Aug 2022 14:08:59 GMT

I'm sorry to hear that you weren't able to get this resolved, @Marie4455. Thank you for letting us know.

Chris