topic Re: Delivery of equipment no one is home in Broadband & Landline

Delivery of equipment no one is home

UnsteadP — Thu, 18 Aug 2022 10:05:09 GMT

Hi, I have received an email telling me my broadband equipment will be delivered in the next two days and I am away for the next two days. The area is not safe to leave a package by the door so what will happen to the package when the courier knocks and no one answers?

Re: Delivery of equipment no one is home

XRaySpeX — Thu, 18 Aug 2022 10:10:09 GMT

It's sent by Royal Mail. What usually happens when the postman can't deliver? They usually leave a card to go to local delivery office. It is designed to go thro' typical letterbox.

Re: Delivery of equipment no one is home

UnsteadP — Thu, 18 Aug 2022 10:11:32 GMT

Okay, that's cool. If it will fit through a letterbox and doesn't break
when it hits the floor that is cool. Otherwise they will leave it at the
local Post Office. Thanks.

Re: Delivery of equipment no one is home

Mustrum — Thu, 18 Aug 2022 10:12:47 GMT

Hi @UnsteadP .

EE use Royal Mail to deliver the routers, and packages are are designed to fit through a normal letterbox.

What does the postie normally do for your packages - leave with a neighbour, or return to the local post office?

Re: Delivery of equipment no one is home

UnsteadP — Thu, 18 Aug 2022 10:14:32 GMT

Return to the local Post Office if it wont fit through the letterbox.
Thanks for the reply. I get it now. 🙂

Re: Delivery of equipment no one is home

XRaySpeX — Thu, 18 Aug 2022 10:18:36 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.