topic Re: EE Smarthub disconnects at ~2300 every night in Broadband & Landline

EE Smarthub disconnects at ~2300 every night

GarethP — Mon, 15 Aug 2022 11:53:33 GMT

Hi,

have a busy house with 3 kids, so get occasional drop outs during the day, but for the last month the Smarthub has been routinely disconnecting itself from the internet around 2300 every night. This will happen a few times as the evening progresses, which makes watching streaming channels with the wife frustrating. The kids go to bed before 9, so it’s not their electronics causing it.

Current speed test shows a shade under 70 Mbps.

screen shot of info from the hub is attached with ID name removed. If it does need to disconnect every day for some reason, could this be changed to 0300 or similar?

Re: EE Smarthub disconnects at ~2300 every night

GarethP — Mon, 15 Aug 2022 11:55:01 GMT

Hi,

Current speed test shows a shade under 70 Mbps.

screen shot of info from the hub is attached with ID name removed. If it does need to disconnect every day for some reason, could this be changed to 0300 or similar?

Re: EE Smarthub disconnects at ~2300 every night

XRaySpeX — Mon, 15 Aug 2022 12:12:52 GMT

What's in the system log around 23:00? Look for "Down"s & "Up"s.

Re: EE Smarthub disconnects at ~2300 every night

GarethP — Mon, 15 Aug 2022 13:11:54 GMT

Absolute tons … here’s 2 mins worth of about the time of last night’s first disconnection.

Re: EE Smarthub disconnects at ~2300 every night

GarethP — Mon, 15 Aug 2022 13:13:50 GMT

Re: EE Smarthub disconnects at ~2300 every night

GarethP — Mon, 15 Aug 2022 14:39:50 GMT

22:52:30 ish. Everything appears to drop. Wi-Fi simple on phones and tablets never disappears. Sky TV error message says it’s the routes connection to the internet (to paraphrase). It can still detect the router via wifi

Re: EE Smarthub disconnects at ~2300 every night

James_B — Tue, 16 Aug 2022 10:11:09 GMT

Hi @GarethP,

Our Technical Support Team will be happy to look into this issue if you get in touch.

Thanks

James