topic Re: email address for EE in Broadband & Landline

email address for EE

ct49 — Mon, 15 Aug 2022 17:37:38 GMT

Does anyone have an email address to contact EE?

I've looked on the website and can't find it.

I have landline, Broadband and mobile with EE.

We had a lightning storm last night and now the landline is dead and I can't make or receive call on my mobile.I can use facetime, whatsapp, texts etc. My broadband is working fine.

Re: email address for EE

XRaySpeX — Mon, 15 Aug 2022 18:22:56 GMT

EE provide no email contact.

Text HELP followed by your landline number to 60071.

With the landline down your BB is probably running slower than usual. Check your router stats.

Re: email address for EE

ct49 — Mon, 15 Aug 2022 17:52:38 GMT

Thanks. I just tried that. I can receive texts but when i try to send one it says "not delivered"

I guess I'll need to borrow someones mobile to call them

Re: email address for EE

bristolian — Mon, 15 Aug 2022 18:19:36 GMT

If you have working broadband and, presumably, WiFi, you should be able to use WiFi-calling.

Re: email address for EE

ct49 — Mon, 15 Aug 2022 19:10:11 GMT

Bristolian your a star. I had wifi calling disabled. I rang them They're sending an engineer on Wednesday to try to fix the landline. There's also an issue with the mobile mast which they think is due to the lightning

Thank you

Re: email address for EE

Leanne_T — Tue, 16 Aug 2022 07:12:10 GMT

Thanks for coming back and letting us know @ct49

Let us know how you get on after the engineer has been 🙂

Leanne.