topic Re: Broadband set up in Broadband & Landline

Broadband set up

Ovidiu92 — Fri, 12 Aug 2022 10:32:14 GMT

Hello, i am a new customer for broadband.Just received the router, as i have BT socket into flat i have installed the router myself. I called you guys as I have an engineer scheduled for 17th, and since I installed it I was wondering if i was able to get my internet activated today and not to wait for the engineer anymore,the girl who answered advised I still need the engineer,not sure for what though, can you please advise?

Re: Broadband set up

Jon_K — Fri, 12 Aug 2022 12:46:08 GMT

Hi @Ovidiu92.

Welcome to the community.

Were you given a go live date when you scheduled an engineer?

Jon

Re: Broadband set up

XRaySpeX — Fri, 12 Aug 2022 12:59:33 GMT

Did you have BB from another ISP? Is the router connecting to anything?

Re: Broadband set up

pip11 — Fri, 12 Aug 2022 21:10:53 GMT

If it an FTTC connection an engineer would at least have to connect you to a port in the FTTC cab, that is something you can't do yourself.