EE BROADBAND.Having difficulty accessing internet at certain times

Vivian266 — Fri, 12 Aug 2022 11:17:07 GMT

I have EE BROADBAND.

At certain times I having difficulty getting on to Internet with WiFi unless I am right next to main router.I have 2 perfectly sound extenders which worked without a problem until about 8 weeks ago.Since then the problems discussed above are daily.

Is there a problem with EE in my area.I live in Glasgow North West.

Re: EE BROADBAND.Having difficulty accessing internet at certain times

XRaySpeX — Fri, 12 Aug 2022 13:02:54 GMT

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try both a wired & wireless speedtest here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

topic EE BROADBAND.Having difficulty accessing internet at certain times in Broadband & Landline

EE BROADBAND.Having difficulty accessing internet at certain times

Re: EE BROADBAND.Having difficulty accessing internet at certain times