topic Re: Steady aqua light but no internet in Broadband & Landline

Steady aqua light but no internet

Hlouise00 — Mon, 08 Aug 2022 22:39:46 GMT

Hi there, I have had this box a little over a month now. It is the fibre smart hub box (black one) I have been away over the weekend so I’m unsure how long it has been inactive for, but I’ve restarted it, I’ve checked the 192 page it says it’s connected. It can’t be my devices I have 4 separate devices which are saying there isn’t a internet connection when connected to it. I’d really like this resolved asap, thanks (I’ve attached images if it makes it any better)

Re: Steady aqua light but no internet

XRaySpeX — Mon, 08 Aug 2022 23:09:28 GMT

Welcome to EE's Home Broadband Forum.

Post your full router stats:

For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username but leave anything else showing & also the SSIDs.

Full router stats are key to any speed & connection issues.

Re: Steady aqua light but no internet

Hlouise00 — Mon, 08 Aug 2022 23:45:44 GMT

Re: Steady aqua light but no internet

XRaySpeX — Mon, 08 Aug 2022 23:51:33 GMT

Sorry, I'd like to see the form of your BB Username. Hide only your name & any digits.

Re: Steady aqua light but no internet

Hlouise00 — Tue, 09 Aug 2022 00:05:34 GMT

Re: Steady aqua light but no internet

XRaySpeX — Tue, 09 Aug 2022 00:12:46 GMT

Good! It would appear the router has a full BB connection & onward to the wider Net. A steady Aqua light is consistent with this.

Make all devices Forget their connection to to the router. Then taking each 1 in turn reconnect to the router's SSID, supplying the router's WiFi pwd each time.

Re: Steady aqua light but no internet

Hlouise00 — Tue, 09 Aug 2022 00:21:56 GMT

I did as you said and it still says no internet connection after putting in password

Re: Steady aqua light but no internet

XRaySpeX — Tue, 09 Aug 2022 01:36:25 GMT

Do you have an Ethernetted device you can connect to the router?

Re: Steady aqua light but no internet

Hlouise00 — Tue, 09 Aug 2022 08:30:10 GMT

No I don’t I just have the box

Re: Steady aqua light but no internet

Hlouise00 — Tue, 09 Aug 2022 10:58:53 GMT

it started working again at 10:30ish and now it’s gone off again

Re: Steady aqua light but no internet

Leanne_T — Tue, 09 Aug 2022 11:41:40 GMT

Hi @Hlouise00

Thanks for coming here.

I would suggest getting in touch with our broadband care team on 0800 079 8586 and they will get this looked into for you.

Thanks.

Leanne 🙂