topic Re: Router light green in Broadband & Landline

Router light green

Hezzadot — Thu, 04 Aug 2022 13:51:11 GMT

Hi there I just got fibre max installed this morning however the router is still showing a green light. I have restarted and reset it. Can anyone help as it says it should be aqua?

Re: Router light green

XRaySpeX — Thu, 04 Aug 2022 13:55:01 GMT

By "installed" do you mean someone came in & did some work? Have you yet got a msg from EE that it is up & running? Not until then. It could be anytime up ti midnight.

Re: Router light green

Hezzadot — Thu, 04 Aug 2022 15:53:01 GMT

Hi there, yes engineers were out this morning putting in the fibre cables and I also got an email from EE saying that my broadband is now live. It is working perfectly it just doesnt have the aqua light.

Re: Router light green

Hezzadot — Sat, 06 Aug 2022 12:37:57 GMT

Solid green light on router since upgrading

Re: Router light green

Mustrum — Sat, 06 Aug 2022 12:55:41 GMT

Which router do you have?

Is it plugged into the ONT?

What lites are on the ONT?

Have you spoken to the Broadband care team?

Re: Router light green

Hezzadot — Sat, 06 Aug 2022 13:13:31 GMT

It’s white with a circle in the middle smart router. I don’t know what ONT means and yes I have spoken to broadband team

Re: Router light green

Mustrum — Sat, 06 Aug 2022 13:16:53 GMT

What is the router plugged into?

What did the care team say?

Re: Router light green

Hezzadot — Sat, 06 Aug 2022 13:21:29 GMT

A white box with 3 green lights. They said it should go aqua within 24 hours but it’s working fine with green light

Re: Router light green

Mustrum — Sat, 06 Aug 2022 13:26:56 GMT

The white box is the ONT.

Re: Router light green

Leanne_T — Sat, 06 Aug 2022 14:11:56 GMT

Hi @Hezzadot

Thanks for coming here.

Are you able to connect to the router and access the internet?

Leanne 🙂

Re: Router light green

Hezzadot — Sat, 06 Aug 2022 14:16:00 GMT

Yes it’s working perfectly it just doesn’t have the aqua light. I guess it doesn’t really matter

Re: Router light green

Leanne_T — Sat, 06 Aug 2022 14:21:14 GMT

Hi @Hezzadot

If you experience any problems, please give us a call and our broadband team will be happy to help 🙂

Leanne.

Re: Router light green

XRaySpeX — Sat, 06 Aug 2022 16:40:49 GMT

@Hezzadot : Is it a greenish yellow? Post an image.

Upon switch on solid Green just means it's starting up.

Followed by solid Yellow if it finds the BB but not the Net.

Instead of solid Aqua if it connects completely.

Have you got Home > Hub Light Brightness fully ON 100%?

Post your full router stats:

For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

Re: Router light green

Hezzadot — Sat, 06 Aug 2022 16:49:03 GMT

Re: Router light green

Yorkshire12 — Wed, 17 Aug 2022 19:40:20 GMT

Just had FTTP installed here and asked the Openreach engineer the same question. He told me that the user guide is out of date, and on the latest router the solid green light is the one you want to see.

Seems to all work ok with Green on mine, so it looks as though he was right.

Re: Router light green

Hezzadot — Wed, 17 Aug 2022 20:27:47 GMT

Great thanks for letting me know @Yorkshire12