No internet

Tank10 — Sat, 06 Aug 2022 04:47:05 GMT

My home broadband is not working since 11: 00 last night all bills up-to-date and paid for

Re: No internet

Leanne_T — Sat, 06 Aug 2022 08:06:44 GMT

Morning @Tank10

Thanks for coming here.

Have you tried restarting your router?

Do you have a landline?

Leanne 🙂

Re: No internet

XRaySpeX — Sat, 06 Aug 2022 09:57:15 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

topic No internet in Broadband & Landline

No internet

Re: No internet

Re: No internet