topic Re: Ring doorbell in Broadband & Landline

Ring doorbell

yt5754 — Fri, 05 Aug 2022 17:13:43 GMT

I have just upgraded to EE fibre and my Ring 3 plus doorbell won't connect to the new network.

Has anyone had the same problem?

Re: Ring doorbell

Leanne_T — Fri, 05 Aug 2022 17:29:51 GMT

Hi @yt5754

Thanks for coming here.

Which router are you using?

Does the Ring Camera find the WiFi network for your broadband?

Leanne.

Re: Ring doorbell

Mustrum — Fri, 05 Aug 2022 17:50:09 GMT

@yt5754 some devices don't work well with the combined bands that new routers come with. However if you log into the router, go to the advanced section and turn off the 6Ghz band, then try again with the Ring device.

The router also has different modes on the Wi-Fi, whilst the 5Ghz band is still off, try each on the modes to see if one works.

Depending on the router you may be able to separate the 2.4 and 5Ghz bands and give the latter a slightly different name/SSID - adding a 5 to the end is the easiest way. It should work with the black Smart hub, but not the white Smart Router.

HTH

Re: Ring doorbell

XRaySpeX — Fri, 05 Aug 2022 18:57:51 GMT

For the black EE Smart Hub, but not the white EE Smart Router, try separating the wireless bands/SSIDs. On the Advanced > Wireless Settings page of the SH there is a button near the top to Separate the Bands. Turn it ON. Then the 5GHz SSID will appear starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-". Then connect your devices to the 2.4 GHz SSID if they can't do 5GHz. The Smart Router doesn't allow this.

I run a Ring doorbell from a split band router all the time on EE Fibre BB. It has no trouble auto reconnecting even when the router is reset.

Re: Ring doorbell

yt5754 — Fri, 05 Aug 2022 19:27:24 GMT

Using the EE fibre white smart router. It finds the temporary Ring network and then the EE network, I enter the password but it won’t connect.
Kind regards

Sent from my iPhone

Re: Ring doorbell

yt5754 — Fri, 05 Aug 2022 19:29:24 GMT

Hi

Are you saying that there is no solution for the white EE fibre smart router?

Kind regards

Ian

Sent from my iPhone

Re: Ring doorbell

XRaySpeX — Fri, 05 Aug 2022 19:30:35 GMT

With the white EE Smart Router, unlike the black EE Smart Hub, you cannot separate the wireless bands/SSIDs. The most you can do is to temporarily disable the 5 GHz band & move off the Smart channel while connecting problematic 2.4 GHz devices.

No, I'm giving you at least a partial workaround.

Re: Ring doorbell

nickso — Wed, 11 Jan 2023 14:22:18 GMT

Hi, I'm having the same issue as to your previous response to Leanne. This may seem ridiculous but how , where and on what, do I log on to my router?

Re: Ring doorbell

XRaySpeX — Wed, 11 Jan 2023 14:35:04 GMT

@nickso : Login to your EE SH at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

Re: Ring doorbell

nickso — Wed, 11 Jan 2023 15:50:09 GMT

Thank you very much! Very grateful.

Re: Ring doorbell

IanC14 — Fri, 05 May 2023 19:44:17 GMT

I had a problem connecting my ring doorbell after the 2.4 and 5.0Ghz on my white router were split for me by EE. I saved the settings after the split. I then turned off the 5.0Ghz band and set the 2.4Ghz band to channel 1. I then tried connecting the doorbell and it worked! I then restored the settings to get the 5.0Ghz band back and it all stayed working. So far so good

Re: Ring doorbell

XRaySpeX — Fri, 05 May 2023 19:46:52 GMT

@IanC14 : Yes, that's the way to do it! EE can't split the bands remotely.

Re: Ring doorbell

PF76 — Fri, 29 Mar 2024 14:35:46 GMT

Yes, I'm having the exact same problem. Very frustrating

Re: Ring doorbell

Droseveare — Sun, 11 Aug 2024 09:37:32 GMT

It's because EE router keeps moving it's IP address I had to use a old BT router and then it worked ok

Re: Ring doorbell

JimM11 — Sun, 11 Aug 2024 09:55:16 GMT

@Droseveare Running fine with EE Smarthub+ no issues on Ringdoor bell, have made IP static and always been this way. Your observation may be correct who knows, but Ring Doorbell/Cameras can be the most awkward at times to get on the wi-fi signal as also other devices.

Re: Ring doorbell

Cosmicgirl — Tue, 20 Aug 2024 15:24:36 GMT

Same problem here. I switched the 5ghz to 2.5ghz then all my other devices in the home including tv and laptops ground to a slow sluggish pace/tripping and protesting against it!
it’s a no sence

I don’t want to buy another doorbell!!!!!
argggh

Re: Ring doorbell

XRaySpeX — Tue, 20 Aug 2024 15:29:50 GMT

@Cosmicgirl : You should only temporarily disable the 5 GHz band while connecting problematic 2.4 GHz devices. Then you can switch it back on again.