topic Re: Contact in Broadband & Landline

Contact

JH822 — Fri, 05 Aug 2022 10:54:19 GMT

How does anyone ever get to contact customer services? Everything is menus that do not help. If you select broadband it is then a range of texts and proposed phone calls that don’t even ring then say there is a missed call when it did t ring! EE is now a total nightmare to what it used to be. I don’t think the merge with BT did them any favours.

Re: Contact

JH822 — Fri, 05 Aug 2022 10:56:13 GMT

How do you even get to speak to customer services - never an option

Re: Contact

Schockwave — Fri, 05 Aug 2022 10:59:47 GMT

Hello @JH822 ,

Welcome to the community,

I have rung EE for both broadband and mobile and there is always help, not sure why you are having problems, but there is a free number you can ring if you click on the contact EE at the top here, which you may find easier to use instead.

Anything anyone can help you with here, so long as it is not account related?

Re: Contact

XRaySpeX — Fri, 05 Aug 2022 12:26:19 GMT

Have you tried the Freephone +44 800 079 8586 - Option 3. I always get thro' to a person straightaway w/out going thro' further menus.

Re: Contact

beckykeir123 — Fri, 23 Sep 2022 16:38:05 GMT

All the phone numbers wont answer. This is beyond Ridiculous. How on earth they expect anyone to stay with them when it's such hassle to upgrade.

Re: Contact

Leanne_T — Fri, 23 Sep 2022 16:49:06 GMT

Hi @beckykeir123

If you call us on 0800 079 8586, your call will be answered when an agent is available.

Hope you get this sorted.

Leanne.

Re: Contact

beckykeir123 — Fri, 23 Sep 2022 16:56:20 GMT

hi, thank you so much Lianne!! (:

Re: Contact

Leanne_T — Fri, 23 Sep 2022 16:57:37 GMT

No problem @beckykeir123

Have a lovely weekend.

Leanne.

Re: Contact

KnyperAl51 — Fri, 18 Nov 2022 12:25:51 GMT

Over the last two days I must have spent a couple of hours trying to get through without success.

The only thing that works with EE is when they are taking money from you - they are super efficient at that!

I'm going to Google how to move my number to another supplier.

Re: Contact

Leanne_T — Fri, 18 Nov 2022 12:38:12 GMT

Hi @KnyperAl51

Please call us on 0800 079 8586 and one of the team will be happy to help when they are available.

Leanne.