Account number won't sync

drp6678 — Thu, 04 Aug 2022 14:01:52 GMT

I recently received the EE 5G router as well as my first bill in the mail indicating my account number. However, when I go to sync this account number to My EE I get the following message: "Please enter a valid billing account number"

And also, for some reason, I cannot call the EE hotline for phones from other providers (07953 966 250) because my phone is with Vodafone, which equally makes no sense to me.

Re: Account number won't sync

XRaySpeX — Thu, 04 Aug 2022 14:15:13 GMT

Are you trying to add the mobile router to the Home BB section of MyEE? You can't. That's for fixed home BB; the router is a mobile.

Try calling CS on the Freephone no. in my sig.

topic Account number won't sync in Broadband & Landline

Account number won't sync

Re: Account number won't sync