topic Re: My internet has been down for three days. in Broadband & Landline

My internet has been down for three days.

TheLord — Thu, 04 Aug 2022 10:24:13 GMT

My internet has been down for three days.

I have been following the down detector, and know that this isn't an isolated incident, with many reports being filed around the country.

Important information:

I have restarted my router

I have turned it off and on again

I have tried these things multiple times

It can't be anything on my end, because nothing has changed to make anything happen.

The light flashing is the blue/turquoise light. When it should be constant turquoise blue.

I want to know what the actual issue is, and what is being done to resolve it.

Re: My internet has been down for three days.

XRaySpeX — Thu, 04 Aug 2022 10:59:40 GMT

Welcome to EE's Home Broadband Forum.

Down Detector currently says "User reports indicate no current problems at EE".

Have you just joined EE BB or were you already with EE BB?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: My internet has been down for three days.

TheLord — Thu, 04 Aug 2022 11:48:34 GMT

I have been with EE for years.

I do not have a landline phone, so I cannot tell you if there is a dial tone.

I don't know how to get the user information you want.

It is a smart hub, and the lights are flashing turquoise blue

There have been problems reported on the down detector for days, with issues all over the UK...I've been keeping track for days.

Re: My internet has been down for three days.

Mustrum — Thu, 04 Aug 2022 11:59:05 GMT

@TheLord have you reported a fault to EE?

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Re: My internet has been down for three days.

XRaySpeX — Thu, 04 Aug 2022 12:09:14 GMT

Login to your EE SH at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router & follow my route.