topic Re: Internet is down in Broadband & Landline

Internet is down

DarronEE — Thu, 04 Aug 2022 06:09:01 GMT

Broadband is not working. Is thete problem in my area xxx xxx Chelsea in London. Broadband not working. Please txt me on mobile xxxxxxxxxxx

Darron xxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Internet is down

Chris_B — Thu, 04 Aug 2022 07:24:52 GMT

@DarronEE You’ll have to call customer services about this. This is a public forum not customer services.

Re: Internet is down

James_B — Thu, 04 Aug 2022 07:57:34 GMT

Hi @DarronEE,

Welcome to the EE Community. 🙂

Have you tried restarting your router?

Is your phone line working?

Which router do you have and what light/lights are currently displayed?

James

Re: Internet is down

XRaySpeX — Thu, 04 Aug 2022 10:09:47 GMT

Welcome to EE's Home Broadband Forum.

BB faults are rarely area-wide but specific to your particular line.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?