topic Re: I want to cancel my broadband in Broadband & Landline

I want to cancel my broadband

Tooshay-555 — Wed, 03 Aug 2022 20:12:31 GMT

I want to cancel my broadband there is nothing online about canceling. I dont want it after the 15th August and have been trying to give notice.

Re: I want to cancel my broadband

Mustrum — Wed, 03 Aug 2022 20:48:40 GMT

@Tooshay-555 there is information in the Help Pages

https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/how-do-i-cancel-my-broadband-landline-or-tv-plan

You need to give 14 days notice though.

HOW DO I CANCEL MY BROADBAND, LANDLINE OR TV PLAN?

We’re sorry you’re thinking of leaving us. It may be that there's a simple solution to the problems you're having, and that a quick chat will sort it out. But if you'd prefer to simply cancel your services with us, we will of course help you with this.

Call us on 0800 079 0544

Calls from a landline are free of charge. Charges from mobiles will vary.

Returning your equipment

If you have EE TV, we’ll send you a jiffy bag to return your EE TV box.

Please send it back within 30 days, otherwise we’ll have to charge you £175, on your final bill.

If you're cancelling your broadband service, you can keep your router, or recycle it at your local waste management facility.

Or you can return it to us at:
EE Returns
1 First Avenue
Maybrook Industrial Estate
Minworth
Birmingham B76 1BA

Cancellation charges

If you’re still in contract:

We’ll have to charge an early cancellation fee on your final bill.

You can find out more about early cancellation charges in our EE TV, Broadband & Home Phone Price Guide

Your final bill

Please keep your Direct Debit open until you get your final bill.

We’ll bill you up until the day your account closes and refund you for the rest of the month – this is because you pay your bill in advance.

We’ll also add any charges if you’ve made calls outside your add-ons.

Closing your account

We’ll close your account the day you request to leave or as soon as your new account goes live if you’re switching supplier on the same line.

If you’re out of contact, your EE account closes 14 days after you request to leave or as soon as your new account goes live if you’re switching supplier on the same line.

You can still check your old bills online for six months after you leave us.

Here’s how:

log in to My EE
select My Bills

If you receive more than two bills after your new supplier’s broadband starts, please get in touch using one of the links on this page.

Re: I want to cancel my broadband

Tooshay-555 — Wed, 03 Aug 2022 21:07:24 GMT

My broadband contract ends on the 15th and that is when I want to cancel I will still be keeping my mobile contracts.

Sent from Natalie Osbourne

Re: I want to cancel my broadband

Mustrum — Wed, 03 Aug 2022 21:15:35 GMT

@Tooshay-555 your contract will not end on the 15th, it continues until you give 14 days notice, or move to another provider. It carries on at the undiscounted rate, but if you cancel tomorrow it will only be a few extra days.

Do not cancel if you are moving to another provider, unless it is Virgin Media or a new Full Fibre provider. If it is the same service as you have now the new provider will make the arrangements.

Re: I want to cancel my broadband

XRaySpeX — Wed, 03 Aug 2022 21:44:53 GMT

To cancel your EE BB & Home Phone either:

if you no longer want any BB at your location, you phone EE on the Freephone no. in my sig. and give 14 days notice (it is now too late to cancel on the 15th - the earliest would be the 18th) OR
if you want to migrate your BB to another ISP other than VM or if you're moving to FTTP, you apply to them directly & they'll take care of everything bar your final bill.

Re: I want to cancel my broadband

Tooshay-555 — Fri, 05 Aug 2022 09:25:26 GMT

Thankyou

Sent from xxxxxxx xxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]