topic Broadband in Broadband & Landline

Broadband

flipsparky360uk — Tue, 02 Aug 2022 12:34:58 GMT

My broadband router is showing a solid aqua light, the account was activated last Tuesday by an engineer so what going on

Re: Broadband

Chris_B — Tue, 02 Aug 2022 12:41:36 GMT

@flipsparky360uk What router ? What colour is it ? Can you post a picture of it ?

Re: Broadband

Mustrum — Tue, 02 Aug 2022 12:41:42 GMT

@flipsparky360uk has it ever worked?

Is your phone line working?

No one on here has account access, it will be quicker if you give the Broadband Care Team a call on 0800 079 8586

Or see other ways to contact them

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Re: Broadband

flipsparky360uk — Tue, 02 Aug 2022 13:06:32 GMT

It's the grey router and yes there is Internet but a solid blue light say there is a problem with the connection, I have been trying to ring customer service since 9am this morning and the number is saying that it's not recognised

Re: Broadband

James_B — Tue, 02 Aug 2022 14:06:16 GMT

Hi @flipsparky360uk,

A solid aqua light indicates the hub is working as it should. Are you able to connect to the internet?

James

Re: Broadband

flipsparky360uk — Tue, 02 Aug 2022 14:12:17 GMT

A solid green light is what should be displayed when it's working fine, a solid aqua light indicates that there is a problem with the connection. Why isn't the customer service number not working

Re: Broadband

James_B — Tue, 02 Aug 2022 14:22:24 GMT

Which router are you using @flipsparky360uk? A solid green light is only displayed on start up for both the Smart Router and the Smart Hub.

Are you able to connect to the internet?

James

Re: Broadband

XRaySpeX — Tue, 02 Aug 2022 14:26:30 GMT

No, that's not correct for an EE Smart Hub. Solid Aqua mean BB is perfectly OK. Solid Green means it's starting up.

Just which router do you have? Just read its name off from its label or post a pix.