topic Re: switching from " " to ee broadband question.. in Broadband & Landline

switching from " " to ee broadband question..

Pestilence — Fri, 29 Jul 2022 08:04:25 GMT

Apologies, I must be blind. Surely there is a simple link to the 'chat' option.. i cant seem to find a way to ask EE a question, so if I'm in the wrong place, I apologise..

Question..

Is it possible to order an ee broadband package to start on a specific date, (just for example) say 35 days from now. Virgin media requires 30 days notice, I doubt they would give the exact cutoff date people ask for so I'm trying to avoid as little juggling around as possible nearer the time..

Any advice / info would be greatly appreciated 🙂 a quick link to chat to members of staff would be good too 🙂

thanks for reading

Re: switching from " " to ee broadband question..

XRaySpeX — Fri, 29 Jul 2022 08:33:37 GMT

Normally it takes about 2 weeks to go live from ordering. It might be a bit more in your case as you won't already have a BT landline.

When you order online I don't think you are given the opportunity of specifying a specific date but after you order you can phone CS & agree a date.

Don't forget that it is for you to cancel VM as they are not part of the auto migration process. If you give them 30-days notice they must terminate your contract after 30 days as long as it is beyond your min. term.

There is no Live Chat for BB.

Re: switching from " " to ee broadband question..

Pestilence — Fri, 29 Jul 2022 08:46:06 GMT

Thanks, that helped. I'll wait a week after cancelling vm to order ee bb then. I can live without service for a few days if need be, I'm just looking to avoid 'overlap' on top of set up charges 🙂

For future ref, is there a link to live chat (generally) anywhere on the website? I'm sure it used to pop up.. or is that just on the sales side of things?

Apologies, I rarely use these services.. Thanks again, kind regards

Re: switching from " " to ee broadband question..

XRaySpeX — Fri, 29 Jul 2022 08:57:02 GMT

Mobile contract users would click on "Contact EE" above & follow, e.g., A/c & Billing > Mobile Phone > 'Start conversation' button.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.