topic Re: Bill from previous supplier in Broadband & Landline

Bill from previous supplier

Champa1944 — Tue, 26 Jul 2022 08:57:32 GMT

I Keep getting large bills from my previouse suppier EE salesman told me they would deal with it and it would cost nothing .

Re: Bill from previous supplier

Leanne_T — Tue, 26 Jul 2022 10:42:45 GMT

Hi there @Champa1944

Thanks for coming here.

Is the contract for a mobile account or home broadband?

Leanne.

Re: Bill from previous supplier

Champa1944 — Wed, 27 Jul 2022 08:20:24 GMT

Broad band only the salesman told me that there would be no cost to me for the change but previous supplier keeps sending me bills for over £400

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Re: Bill from previous supplier

XRaySpeX — Wed, 27 Jul 2022 08:24:53 GMT

Who was your previous supplier? If it was Virgin Media it was your duty to cancel it. VM is the main exception to the process that migrating your BB auto cancels your old BB.

Re: Bill from previous supplier

Champa1944 — Wed, 27 Jul 2022 08:32:24 GMT

Previous supplier was plus net EE have handled the change over I have done nothing, they told there would be no cost to me

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Re: Bill from previous supplier

XRaySpeX — Wed, 27 Jul 2022 08:38:15 GMT

@Champa1944 : Unless you got a 2nd landline laid to your home your BB should have auto migrated from PN to EE & your PN contract should've auto cancelled.

However if you switched from landline BB (FTTC or ADSL) with PN to Full Fibre (FTTP) with EE, 1 does not replace the other & it is your responsibility to cancel with PN.

Re: Bill from previous supplier

Mustrum — Wed, 27 Jul 2022 09:04:26 GMT

@Champa1944 a bill for that amount suggests PN think there is a long time to go in your contract with them.

That said, their billing system has been known to have some issues.

Some more details would help direct your next steps.

Re: Bill from previous supplier

Champa1944 — Wed, 27 Jul 2022 09:44:45 GMT

What details do you want!!!

Re: Bill from previous supplier

Mustrum — Wed, 27 Jul 2022 09:48:27 GMT

Were you still in contract with PN?

Is there any detain on the bill saying what it is for or a breakdown?

Have you posted on PN forum?